Records Lead - Mon - Fri 8am-5pm

Pay: $27.00 - $30.00/hour

Benefits:

• Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug)
• 401k Retirement Savings Plan Including Employer Match
• Paid Time Off (PTO)
• Life Insurance
• Paid Parental Leave
• Short-term & Long-term Disability
• Healthcare & Dependent Care Flexible Spending Accounts
• Domestic Partner Coverage
• Commuter Benefits
• Legal Assistance
• Employee Assistance Program (EAP)
• Access to on-site Gym and Café (Columbus only)
• Company Provided Parking {ONLY FOR COLUMBUS/WHEELING}
• {ADDITIONAL BENEFITS PER MANAGER}
• Additional Employee Perks and Discounts

Job Qualifications:

• Highschool diploma or equivalent required. Bachelor’s degree preferred or equivalent work experience
• Minimum 4 years’ experience preferably in a legal, banking or large corporate environment
• Demonstrated experience leading team members
• Advanced skill in legal records services, record-keeping, records management, information governance, matter mobility in a physical, virtual, or electronic records environment
• Advanced skill with records software programs supporting legal records services, including strength in alpha-numeric filing formats
• Strong knowledge in records terminology (terms of media, category, standard title, etc.), file management and retention procedures
• Advanced skill in the use of MS Office software (Word, Excel)
• Ability to use HR Information systems, timekeeping, and job tracking systems
• Ability to check work of other team members as part of the established quality assurance (QA) procedure
• Ability to coordinate and maintain relationships with external vendors
• Ability to work in a fast-paced, team environment, working both independently and collaboratively
• Ability to prioritize work, balance projects and meet deadlines in a timely manner
• Strong attention to detail with good organizational skills and emphasis on accuracy and quality
• Ability to handle sensitive and/or confidential documents and information
• Ability to make independent decisions that conform to business needs and policy with little oversight
• Ability to troubleshoot more complex or advanced tasks, equipment, or software concerns on own; understands when to escalate a problem to a supervisory level
• Excellent verbal and written communication skills, including professional telephone and email etiquette in the face of immediate deadlines and pressure
• Must be self-motivated with positive can-do attitude
• Proven customer service skills are required to create, maintain and enhance customer relationships
• Must be able to interact effectively with multi-functional and diverse backgrounds

Job Duties:

(* denotes an “essential function”)

• *Use established customer service skills to provide job intake, prioritize jobs, and delegate duties to team members according to policies, procedures and client needs
• *Thoroughly assess job request and identify correct process needed to create and manage service requests
• *Direct Quality Assurance process to maintain efficient workflow and assure client satisfaction
• *Utilize appropriate logs and/or tracking software for all assigned work, and monitor the work produced by the team to ensure quality throughout task lifecycle
• *Ensure self and team provide outstanding service to client, build strong customer relationships, meet contracted deadlines for accepting, completing, and delivering all work to client satisfaction
• *Lead team members in completing large or complex jobs i.e. large numbers and/or complex requests
• *Use extensive knowledge and judgment in records services to navigate unclear requests to ensure compliance with established policies for retention, matter mobility and information governance; provide guidance to team members when interacting with clients on the same
• *Act as a subject matter expert regarding the records management database, records policies and procedures
• *Interface and liaise with clients and vendors, peers and other colleagues for any records requests or records software requests
• *Lead projects, as needed
• *Produce required reports on schedule
• *Suggest improvements to established procedures

• *Resolve operational problems, and communicate with peers, supervisor or client on job or deadline issues
• *Train new or junior staff members

• *Help foster a proactive environment of continuous service enhancement and relationship building with the client
• *Process tasks and conduct activities for direct reports in HR Information System, most often for Time and Absence-keeping, or others as required.
• Handle sensitive and/or confidential documents and information
• Assist peer teams in other service lines, as needed

• Complete other tasks and assignments as assigned by management
• Professionally interact with clients in person, over the phone or electronically
• Adhere to Williams Lea policies in addition to client site policies
• Use equipment and supplies in a cost-efficient manner
• Be able to lift up to 50 lbs. on a regular basis, including but not limited to pushing carts of files and lifting boxes of files

Statement of other duties:

This document describes the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions.

Working conditions:

• Position operates at sites with maximum of 24/7 operations.  Individual shift requirements will vary by site
• Ability to work overtime as needed
• Work is performed in a professional work environment
• Professional attire required
• Hazards include working with office machines (computers, peripherals, copiers, faxes, scanners, bindery equipment, paper cutters, paper, toner) and cleaning supplies
• Must be able to work standing up all or most of the time

Who we are: In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years.

Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments.

We’re always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.

It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing.
#piq