Senior Operations Manager

About Carvana

At Carvana, we sell cars but we aren’t car salesmen.  Our promise is simple: we won’t sell a car to a customer that we wouldn’t sell to our own Mom. Period. To make sure our cars are in first-rate condition,  we’ve built multiple vehicle Reconditioning Centers around the country, where our cars are inspected, perfected, and photographed before reaching the Carvana website. Using our Carvana Certified 150-point inspection process, we’re able to verify that every vehicle meets our rigorous mechanical and cosmetic standards. 

We strive to provide only the highest quality vehicles to our customers in our mission to deliver a no-hassle, better car buying experience. We are actively looking for passionate and talented individuals who can help us deliver on that promise. 

Think you’ve got what it takes to join our team? Keep reading below to see what we’re looking for!

Position Overview:

The Reconditioning Operations Manager (also known to us as Associate General Manager) role oversees multiple reconditioning lines and is responsible to ensure necessary production metrics are consistently met. 

What you’ll be doing:

• Oversee multiple reconditioning lines within the Inspection & Reconditioning Center (IC), planning production for a full working shift.
• Fully manage facilities to meet or exceed targets in production, cost, and quality when the General Manager is not onsite. 
• Quickly identify bottlenecks that affect site throughput and efficiency. Conduct root cause analysis, develop action plans, and  execute with the site leadership team and associates.
• Conduct weekly site performance reviews with Senior Reconditioning leadership, reporting on performance versus targets, challenges, and countermeasures.
• Guide daily site manager huddles to establish the day’s tone and priorities.
• Aid in the execution of Continuous Improvement projects at home site and, if applicable, throughout the region/network, while implementing and training process changes.
• Foster growth and development in our Reconditioning Lead and Manager populations by supporting Development Plans and providing regular competency-based feedback.
• Embody Carvana values through effective leadership, teamwork, and communication on the shop floor.
• Uphold Carvana operating standards and processes.
• Ensure compliance with all health, safety and loss prevention guidelines.

What the job requires:

• Ability to maintain high volume and high-quality content in a fast-paced environment.
• Experience leading a team of over 50 associates and a track record of developing employees.
• Proven ability to solve urgent operational challenges through root cause analysis.
• Excellent communication skills.
• 8+ years of management experience either in an automotive or lean manufacturing environment.
• Valid driver’s license with a clean driving record (no DUIs and no more than two moving violations in the last 3 years).
• Must be open to relocation, ideally nationwide but at minimum regionally (Northeast, Southeast, Midwest, West Coast).
• Must be able to read, write, speak and understand English.
• Must be at least 18 years of age.
• Requires standing for extended periods of time with frequent stretching, reaching, walking, stooping, pushing, and/or pulling in an environment that may be cold, hot, noisy, and wet and may have fumes or odors due to vehicle maintenance.
• Requires use of safety equipment that may include but not limited to face shield or goggles, non-slip shoes, gloves, mask, and other protective garments and equipment.
• Ability to work variable schedule(s) as necessary.
• Must be able to lift up to 60 pounds independently; majority of lifting from knee to shoulder heights; other lifting required from various levels.
• Must be able to walk up to three miles each day.

Other requirements
To be able to do your job at Carvana, there are some basic requirements we want to share with you.

• Must be able to read, write, speak and understand English.

Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.

Legal stuff
Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.