Reconciliation Administrator

At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over 10 million exam papers each year and it’s our people who make this happen.

Operation Coordinator - Reconciliation

Milton Keynes: £24,000 to £25,000 per year

Hybrid off peak and Onsite during peak periods

Can you find a needle in a haystack?

Working in an overall team of 9 you will be a key member of a project team that ensures every candidate’s exam material is accounted for, distributed and marked.

You will work in a data driven environment where your inquisitive, curious and solution focused attitude will be key to the success of this role.

• This is your opportunity to develop and increase your knowledge of technical tools such as Power BI, Excel Macros, VBA and Access which you will use to proactively manage script (exam paper/ material)  investigations to minimise customer queries.  You do not need to have used all of these tools before and this will be a real opportunity for learning, personal growth and development.

• Supporting the Script Investigation and Reconciliation Managers and the wider team in gathering of requirements, set up, delivery and lessons learned of all series script reconciliation activity.

Your constant focus on continuous improvement as well as the preparation of any necessary supporting materials such as training collateral and quality assurance checklists will ensure exceptional levels of accuracy.

What will you do

• You will ensure you are equipped to answer all internal process queries through the training you receive in your first few weeks.
• Be responsible for a range of data driven tasks that ensure that the electronic data associated to a physical script (exam paper) reconciles accurately so that each candidate gets the right result.
• Achieve high quality standards, maintaining agreed productivity schedules and contribute to process improvement.
• Take responsibility for supervising a team of temporary workers across a day shift during the peak summer series

What’s in it for you?

• Start with 25 days annual leave rising to 30 (pro rata) with service + bank holidays.
• Entitled to Overtime during defined peak period.
• Training, personal development and a supportive team around you.
• Work in an office environment that has been through a multimillion-pound refit.
• Social activities and wellbeing programmes.
• Free parking onsite.

During Summer our department gets increasingly busier, as you can imagine, with exams being undertaken across the whole country. With this in mind you will increase your responsibility to include supervising and mentoring temporary staff to assist with the increased workload.

Your normal working hours will be 0900 to 1630 Monday to Friday on a 35 hour week on a smart hybrid basis. For mid-May, June, July and the first two weeks of August your role will be conducted fully onsite during peak series, whilst working from home off peak and will require working on specific Saturdays. Any work undertaken outside of your normal working week will be subject to overtime, ensuring you are financially compensated during this short peak period.

What next?

Read the full job description and upload your most recent CV with a cover letter explaining how your skills and experience match the job description.

Applications will close at 23:59 on Sunday 23 February

Interviews will be held on-site at our Wymbush office in the week beginning 24 February 2025

#CRE23

Recruitment Agencies

We have a preferred supplier list (PSL) in place.

Unsolicited CVs will be treated as a gift. We will not be subject to or liable under your terms and conditions for agency fees.

Full Job Description

Summary

Purpose
The role of the Reconciliation Administrator is to provide administrative support to the department for all processes involved in reconciliation including project work and system testing. Ensuring that all tasks are completed accurately and within challenging timelines. To ensure that an excellent level of customer service is provided at all times and contributing as part of a team to continuous improvement in order to keep processes efficient at all times.Landscape
As a key member of the Reconciliation Team the Reconciliation Administrators role is to ensure targets are met and reconciliation tasks are processed in a timely and accurate manner.
Activities
Builds strong and positive relationships with our internal and external customers, delivering a best in class service that meets our customers’ needs.
Demonstrates commercial flexibility by undertaking other responsibilities which are of a commensurate level as business needs change
Resolve any exceptions to the reconciliation process effectively within agreed timescales, keeping the customer whether internal or external informed of progress
Meet deadlines and targets
Support seasonal staff during the summer series e.g. with training
Be flexible and responsive; take control of dealing with customers and associates both face to face and over the phone, agreeing actions with them and ensuring these are followed through
Support the completion of key activities that are identified in the department plan
Exemplify and consistently demonstrate the behaviours and values we wish Operations to be famous for.
Comply with all AQA’s policies and other legislative requirements, including but not limited to HSE, Equal Opportunities and ISMS.
Need to know – to be successful in this role you will need to know
Experienced in meeting deadlines and performance targets.
Demonstrated use of Microsoft Office applications, particularly Word, Excel, PowerPoint, Outlook
Customer Focused – delivers the best outcomes for our customers
Track record in contributing and delivering to targets and departmental plans
Demonstrates accuracy and attention to detail
Great communicator.
Location: Manchester Reports to:  Reconciliation Team Leader