Receptionist

Job Title

Receptionist

Job Description Summary

The Receptionist plays a large role in creating a first impression of the company via in person and phone interactions with individuals, including prospective clients, employees, guests, and vendors who walk through the door or call the location. We are seeking a passionate and driven professional to act as an ambassador and liaison between our client, employees and visitors who come to the site. This teammate is an individual who cares deeply about the level of interaction and the quality of the experience the recipient enjoys during their interactions at the site.

Job Description

Job Description

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Ensures a smooth and seamless employee and guest experience by communicating warmly (both oral and written), clearly, and effectively with the employee, guest, employee host, vendors, etc. to meet the request at hand.

Ensures coverage for front-of-house area is properly staffed with reception present during all business hours and ready to assist end-users.

Performs general office duties, as required, including sorting and delivering mail, performing outgoing shipping, wayfinding support, facilitating office tours, and assisting internal clients with logistics needs.

Answers phone calls promptly and professionally, while providing assistance and redirecting calls to the appropriate department, when needed.

Provides professional, timely, courteous, and accurate service to employees and customers, while maintaining a strong knowledge of the workplace.

Greets customers with smile as they enter the office, and always presents a neat, professional appearance..

Maintains ownership of the condition and cleanliness of the front-of-house, while inputting proactive work orders to address any issues as needed.

Learns quickly and follows detailed instructions.

Answers questions and solve problems independently by utilizing a variety of resources to provide accurate information.

Trained to properly use any software, technology, and equipment necessary to perform duties.

Provides a warm welcome to all visitors and ensures they are connected with their host, while maintaining the visitor log.

Understands and adheres to all safety and security protocols.

Regularly collaborates with Security to monitor front-of-house spaces across all sites and reports concerns, as needed.

Provides support for visitors and employees with Lost & Found and Luggage Management, while adhering to the operating procedures outlined for each.

Performs daily responsibilities with initiative (i.e. opening/closing tasks, stocking supplies, completing requests, meeting deadlines).

Supports Executives and VIPs with meeting set up, catering, and supply needs.

Assists with special projects as requested. Communication Proficiency (oral and written) Customer Focus Team Orientation Multi-Tasking.

IMPORTANT EDUCATION

High School diploma or general education degree (GED). · College degree and/or related experience and training preferred.

IMPORTANT EXPERIENCE

Minimum 2 years of office administration or reception experience (or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job).

ADDITIONAL ELIGIBILITY QUALIFICATIONS

Ability to interact with client and client employees, senior management, staff, and vendors as a service professional at all times.

Follow directions and policies.

Professionalism and the ability to interact well with others.

Flexible and energetic spirit.

Exhibit motivation and initiative.

Strong attention to detail.

Strong written and verbal communication skills.

Provide consistently accurate service.

Ability to follow through and to help with tasks as a team player.

Ability to prioritize and multi-task job duties.

Proven compute experience; proficiency in Outlook, Word and Excel required.

Ability to lift 40 pounds repetitively.

Position requires frequent reaching, bending, standing and sitting for prolonged periods.

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email [email protected]. Please refer to the job title and job location when you contact us.

INCO: “Cushman & Wakefield”