Receptionist

Job Title

Receptionist

Job Description Summary

The Reception Ambassador plays a key role in creating a first impression of the company via in person and phone interactions with individuals, including prospective clients, employees, guests, and vendors. We are seeking a passionate and driven professional to act as an ambassador and liaison between our client, employees, and visitors who come to the site. This teammate is an individual who cares deeply about the level of interaction and the quality of the experience they deliver in the front-of-house area of the site.

Job Description

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Ensures a smooth and seamless employee and guest experience by communicating warmly (both oral and written), clearly, and effectively with employees, guests, employee hosts, vendors, etc.
• Ensures coverage for front-of-house area is properly staffed during all business hours.
• Provides a warm welcome, greets all entrants with a smile, and ensures visitors are connected with their host, while maintaining the visitor log.
• Presents a neat and professional appearance.
• Performs general office duties, as required, including sorting and delivering mail, performing outgoing shipping, wayfinding support, facilitating office tours, and assisting internal clients with logistics needs.
• Answers phone calls promptly and professionally, while providing assistance and redirecting calls to the appropriate department, when needed.
• Maintains strong knowledge of the workplace, the site, and surrounding areas.
• Maintains ownership of the condition and cleanliness of the front-of-house, while inputting proactive work orders to address any issues as needed.
• Learns quickly and follows detailed instructions.
• Answers questions and solve problems independently by utilizing a variety of resources to provide accurate information.
• Trained to properly use any software, technology, and equipment necessary to perform duties.
• Understands and adheres to all safety and security protocols, collaborating with Security to monitor front-of-house spaces and report concerns, as needed.
• Provides lost & found support and luggage storage, while adhering to the operating procedures outlined for each.
• Performs daily responsibilities with initiative (i.e. opening/closing tasks, stocking supplies, completing requests, meeting deadlines).
• Supports Executives and VIPs with meeting set up, catering, and supply needs.
• Assists with special projects as requested.  

IMPORTANT EDUCATION

• Minimum of high school diploma or general education degree (GED).
• College degree and/or related experience and training preferred.

IMPORTANT EXPERIENCE

• Minimum 2 years of office administration or reception experience (or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job)

ADDITIONAL ELIGIBILITY QUALIFICATIONS

• Ability to interact with clients and customers at all levels of the organization 
• Follow directions and policies
• Flexible and energetic spirit
• Exhibit motivation and initiative
• Strong attention to detail
• Strong written and verbal communication skills
• Ability to prioritize and multi-task job duties
• Proven computer experience; proficiency in Outlook, Word and Excel required
• Ability to lift 40 pounds repetitively
• Position might require frequent reaching, bending, standing and sitting for prolonged periods

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $23.00 - $25.00

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email [email protected]. Please refer to the job title and job location when you contact us.

INCO: “Cushman & Wakefield”