Service Center
CSCS NY
Essential Job Duties
- Conduct estimate, photo and documentation reviews using standard review process developed by Caliber
- Communicate findings to service advisors for training and compliance improvement purposes
- Identify areas for improvement through report analysis and estimate review
- Reinforce company standards for part selection, vendor usage, labor mix and refinish processes
- Report and track findings for management
- Comply with all Caliber safety rules, policy guidelines and company standards
- Other duties as assigned
Skill/Requirements
- High school diploma or GED
- Minimum 5 years related experience
- Must be able to understand the needs of the carrier and the customer.
- Advanced understanding and knowledge of repair process/procedures- what is necessary to fix a vehicle, assess damages, and understand collision theory.
- Detailed knowledge of Mitchell estimating & “P-Page” logic
- Excellent verbal & written communication skills
- Must be at least 18 years of age
- Multi-tasking; adapts easily to fast-paced environment
- Personable, friendly demeanor with “World Class” customer service approach to internal and external customers
- Must be able to sit for long periods of time
Top Skills
What We Do
As one of the nation's largest auto collision repair providers, Caliber offers unlimited opportunities to drive your career forward. Surrounded by a purpose-driven, team-centric culture, you are empowered to create the roadmap for your future.
With more than 1,800 centers nationwide across 41 states, Caliber features a wide range of automotive services including collision, auto glass and fleet solutions. We are known for providing an outstanding customer experience and regularly rank among the highest customer satisfaction scores in the industry.
Our commitment to caring for people extends to our Caliber teammates and their careers. When you join Caliber, you're not just an employee but part of a dedicated team. You'll receive mentoring from some of the brightest minds in the industry, as well as industry-leading pay and a comprehensive day-one benefits program.
At Caliber, we care about your well-being. We're proud to have been the only auto repair company on Forbes' list of "America's Best Large Employers"-an honor awarded to companies with high employee satisfaction. We're also proud to have been recognized by Inc. as a Best in Business Extra Large
Company (500+ employees), receiving a gold medal for our efforts in going above and beyond to make a positive impact.
Caliber is an equal-opportunity employer. We are committed to fostering an inclusive and diverse workplace
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