Quality Supervisor

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

• Calculation of monthly audit targets and work distribution amongst quality analysts (QAs)
• Drive audit target completion
• Gather inputs from QAs and basis audits for briefings and training needs identification
• Create daily briefing documents for the TLs to cascade to the floor for continuous improvement
• Report performance for aligned span on a daily/weekly/monthly basis
• Based on common customer concerns, suggest process/system improvements with quantified improvement opportunity
• Attend the weekly business review with Campaign TL/OM/client
• Coordinate with training to develop training needs analysis
• Participate in strategic projects for the campaign/LOB Interview, onboard, and train new QAs
• Train aligned span on use of quality tools and analysis from time to time, or as planned by the organization
• Complete weekly coaching sessions with the QAs Complete audit-over-audits for the QAs on the team
• Maintain performance stack rank for QAs; complete quarterly performance reviews and career pathing conversations
• Maintain data related to audits, calibrations, audit-over-audits
• Conduct cross-functional calibration sessions for QAs, Ops, and training
• Maintain change management log for the quality form and rubric
• Drive quality initiatives, contests, and campaigns for the assigned span
• Be updated on process/product knowledge and serve as SME for the campaign/LOB
• Ensure knowledge update of the aligned span

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.