Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.
As a Quality & Safety Manager with Kalamazoo Metro Link, you will play a crucial role in ensuring the highest levels of safety, service quality, and operational efficiency for our transit services. You will be responsible for rider engagement, managing on-the-road performance, responding to incidents, supervising and training drivers, and maintaining service standards. This role is ideal for individuals who thrive in dynamic environments and are committed to fostering a culture of safety and excellence. As a Quality & Safety Manager, you will have the opportunity to make a meaningful impact on our service quality and operational success. If you are a proactive leader with a passion for safety and service excellence, we encourage you to apply!
**This is an in-person position with the expectation that you will be in the field 3-5 days per week**
What You’ll Do:
- Conduct on-the-road supervision, including ride-alongs and shadowing, to ensure compliance with safety and service standards.
- Monitor and evaluate driver interactions and adherence to safety protocols, providing constructive feedback and coaching.
- Engage with the local Kalamazoo rider community to gather feedback and hold appreciation events.
- Partner with the Field Manager to provide continuous training, including initial, remedial, and refresher courses.
- Deliver hands-on coaching on best practices, safety procedures, and service expectations.
- Lead post-accident and post-incident protocols, serving as the Designated Employer Representative (DER) for DOT compliance.
- Act as the primary point of contact for urgent operational issues, implementing real-time solutions to ensure service continuity.
- Review and assess complaint reports, driver feedback, and training session documentation.
- Conduct training needs assessments and implement necessary improvements.
- 85% on-the-road supervision, 15% training and administrative duties.
Who You Are:
- Experience in transit supervision, transportation management, or a similar field preferred.
- Strong fleet management understanding
- Strong leadership skills with the ability to mentor and guide drivers.
- Excellent problem-solving skills and ability to make quick, effective decisions in dynamic situations.
- Strong communication skills for effective feedback delivery and conflict resolution.
- Knowledge of DOT regulations and safety compliance (a strong plus).
Compensation and Benefits:
- Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
- Salary Range: $20-$25/hr
- Expected hours: 20-25 hours per week, including on evening and/or weekend coverage
- 85% on-the-road supervision and other activities.
- 15% training and administrative duties.
We’re Via, and we build technology that changes the way the world moves. We’re driven by a simple mission: to create modern and efficient public transportation systems that provide far greater access to jobs, healthcare, and education. With our best in class suite of products, we make transit thrive.
Our teams of world-class engineers, data-scientists, product managers, operations specialists, marketers, transit experts and more bring cutting-edge AI-powered software and innovative technology-enabled operations to our partners across the globe. Founded in 2012, Via builds solutions to digitize, automate, and enable data-driven decision making for entire transportation networks; fixed-route buses, microtransit, paratransit, school buses, autonomous vehicles, and more.
If you’re excited to be at the forefront of modernizing the future of transportation, are up for solving tough problems, and willing to become/already are a transit nerd, we are the place for you. Even if your past experience doesn’t align perfectly with every qualification in the job description for this role, we encourage you to apply. You may be just the right candidate for this or other opportunities.
Ready to join the ride?
Via is an equal opportunity employer.
Top Skills
What We Do
We build technology that changes the way the world moves. Our guiding principle is simple: the future of transportation is dynamic, shared public mobility — the kind that reduces carbon emissions across cities, compliments existing transit infrastructure, and provides equitable access to efficient, affordable ways of getting around. For everyone.
Why Work With Us
You’ll work in an established startup that’s growing at staggering speed. We have plenty of room for the most bold among us to dream it up and make it happen. You’ll be empowered to experiment, and encouraged to challenge what we’ve already done while making stuff no one’s even thought of yet.
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