Quality of installations Analyst for Maintenances

Quality of installations Analyst 

Would you like to be part of a great team that develops products and features for the smart connected and secure home for millions of Verisure’s customers? Would you like to work with a strong brand and be a key member of one of Europe’s fastest-growing companies? Then, this is your opportunity. 

Verisure - Securitas Direct now has the opportunity for a Quality of installations Analyst in Madrid that can help us achieve our goals. 

Verisure  

Over the past years, Verisure has experienced an exceptional and resilient financial performance with a very long track record of double-digit growth - thanks to continuous drive for Innovation, our very sophisticated Go-To-Market approach and replicable business model for expansion into new countries. Our strong and visionary Management Team is now supporting the business’ next phase of growth with a robust business plan for value creation. 

The role and its impact on Verisure Technology 

In this role, you’ll have the opportunity to improve the quality of our installations by refining the maintenance process and providing deep understanding of main issues around it. This position bridges the technical and data realms using key performance indicators. You’ll collaborate closely with the different IT platforms involved in the maintenance process, as well as business areas and the rest of the Quality Assurance team, to gain insights into our maintenance process performance across multiple countries from our South Platform. 

Job purpose 

Main Responsibilities:  

• Participate in the Quality of installations team to identify, analyse and evaluate issues around the maintenance process and its performance during the immediate next days 

• Have a key role in the maintenance value stream to guarantee a stable and continually improved process, with prioritized focus on VF2 to VF4 migrations 

• Preparation of monitoring reports. Design and execution of related action plans. 

• Identify best practices and development guides. Lean processes for superior performance. 

• Experience with methodologies for managing incidents, changes, performance measurement and project management. 

• Perform organizational coaching to do right first and to walk the talk.  

Experiences & Qualifications: 

• Master/ B.A in Industrial Engineer or Telecommunications. 

• Six sigma green belt certification highly valuated 

• Experience in maintenance of management systems and risk management. 

• Fluent level of English as you will work in an international environment and project (B2 or higher) 

• Approximately 2 years working in quality or field services roles 

• Available to travel. 

Competencies 

• Strong problem-solving skills. High drive and delivery level. 

• Good interpersonal, relationship-building skills and positive attitude. 

• Detail-oriented. 

• Strong time management and multitasking skills. 

• Ability to work to tight deadlines. 

• Able to be flexible and determine changing priorities. 

• High-class communication and leadership skills. 

We are looking for someone who is a strong match with our Company’s DNA with a "can do" attitude and with proven ability to deliver and achieve results in fast paced & dynamic environments. 

• Passionate in Everything We Do: Our people have a sense of energy that is unmistakable, one that drives us to delight our customers and focus on creating impact quickly  

• Committed to Making a Difference: When we say we will do something, we deliver with excellence. We are accountable, focused and operate with discipline  

• Always Innovating: We believe that Innovation can be big or small; it’s a continuous state of mind that inspires us to think differently and always make things better. We are risk takers and we learn continuously.  

• Winning as a Team: Our people know that by leveraging one another’s strengths, investing in and developing our team’s capability and by collaborating well, we will win.  

• With Trust & Responsibility: Operating with integrity is core to our success. We are humble, honest and value deep mastery and expertise. We do the right thing, always.  

Our people take care of people; we connect caring, knowledgeable and decisive experts with innovative technology to protect what matters most. 

Verisure will offer you: 

• Hybrid model 🏢 💻 Work from home and at our great Madrid offices in Pozuelo de Alarcón (El Barrial- Centro Comercial) 

• Lunch included at our canteen 🍽️ You won’t need to pay for your daily meal when you are at the office! :) 

• Dynamic and vibrant environment 💥Our office is an open-plan space in which you will be able to interact with the best professional from different teams at all levels. 

• Periodic team buildings! 💪 Because it’s important to have fun! 

• Learning and training programs 

At Verisure, we are committed to fostering a diverse and inclusive workplace, recognising that diversity of thought and background only makes our teams stronger and more innovative. We reject all forms of discrimination and bias, and we believe in access to opportunities for everyone, regardless of gender, age, disability status, race, sexual orientation, or any other status.