Quality Improvement Manager - Four Seasons Resort and Residences AMAALA at Triple Bay

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

AMAALA is situated along Saudi Arabia’s northwest coast and is home to some of the most diverse natural environments. Marking a new chapter for comprehensive wellness tourism, Four Seasons Resort and Residences AMAALA at Triple Bay will feature 220 keys comprising of rooms and suites, as well as villas with their own private pools, and 26 branded residential villas, all thoughtfully designed to offer breathtaking bay and sea views. The resort will include a luxury spa nestled within its garden of tranquility and inspiration featuring a sculptured waterfall. The Organic Spa Garden will be a focal point and treatment experience set to stimulate the senses, offering extensive therapeutic remedies including halotherapy, cryotherapy, and advanced skin therapies. For fitness enthusiasts, the property will offer a bespoke collaboration with fitness trainer Harley Pasternak to seamlessly merge high-performance training with the limitless potential of Triple Bay’s 300 hectares (741 acres) of untouched hills, wadis, and beaches. The pristine terrain includes trails perfect for canyoning and exploring the rugged cliffs and valleys. Guests and residents can also take part in an array of guided hikes, mountain biking, and equestrian bridle trails, or work on their game at the spectacular 27-hole oceanfront golf course.

About the Role

As the Quality Improvement Manager at Four Seasons Resort and Residences, Amaala, you will be a key member of the People & Culture team, driving service excellence and continuous improvement initiatives across all departments. Your role focuses on enhancing employee engagement, optimizing operational processes, and ensuring that the hotel's luxury standards are consistently met through training, feedback analysis, and process enhancements.

What You Will Do

• Lead quality improvement programs to ensure service excellence and adherence to Four Seasons brand standards.
• Analyze employee feedback, guest satisfaction reports, and service audits to implement action plans for improvement.
• Collaborate with department heads to identify areas for process optimization and training needs.
• Develop and oversee initiatives that enhance employee engagement and service consistency.
• Conduct regular assessments, audits, and inspections to maintain high operational and service standards.
• Ensure compliance with local labor regulations and Four Seasons quality guidelines.
• Foster a culture of continuous improvement, coaching managers and employees on best practices.
• Support People & Culture initiatives that enhance employee experience and organizational efficiency.

What You Bring

• A degree in human resources, business administration, hospitality management, or any other related discipline.
• At least 3-5 years of experience in quality management, employee engagement, or training within luxury hospitality.
• Strong analytical skills with experience in data-driven decision-making.
• Excellent communication and leadership skills with the ability to influence across all levels.
• Experience in process improvement, operational excellence, or service training.
• Fluency in English; proficiency in Arabic is an advantage.

What We Offer

• Competitive salary in a tax-free environment.
• 30 days of vacation plus public holidays.
• Paid home leave tickets.
• Complimentary meals and uniform cleaning.
• Medical and life insurance.
• Employee Assistance Program and worldwide complimentary room nights.
• Opportunities for growth and development.

Schedule & Hours

This is a full-time role