DATAMARK, Inc. is on the lookout for a committed and detail-oriented Quality Auditor to enhance our operations. As a key player in the business process outsourcing industry, DATAMARK values excellence and precision in all our services. The Quality Auditor will be essential in assessing and ensuring the quality of our various processes and services through detailed auditing practices.
The ideal candidate will be responsible for maintaining and improving the company’s quality standards as outlined by project requirements and client specifications. This role also involves understanding quality metrics and their impact on overall project performance.
Key Responsibilities:
- Fully understand and document the process flow.
- Familiarize with the quality standards set by clients and the requirements of different projects.
- Consistently meet daily quality audit targets and adhere to audit patterns.
- Provide timely and constructive feedback to team members to enhance their quality performance.
- Stay updated on process changes and communicate effectively with team members regarding these updates.
- Analyze team performance data on quality metrics and develop action plans for improvement.
- Minimum Qualifications:
- Education Requirement: High School diploma or equivalent.
- Field Experience:
- At least 6 months of experience in a related project with proven performance.
- Position Experience:
- Minimum 6 months experience in a Quality Auditor role or similar capacity.
- Other Qualifications:
- Completion of at least 12 months with DATAMARK.
- A minimum of 6 months in the current process.
- No client escalations in the past 6 months.
- No behavioral or adherence issues reported in the last 6 months.
Work Environment:
- Sedentary work may be required: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force constantly to move objects, including the human body.
- The role requires close visual acuity for tasks such as preparing and analyzing data, transcribing, checking computer terminals, and extensive reading.
- The worker will not be substantially exposed to adverse environmental conditions typical of most office environments.
What We Do
DATAMARK Inc., a provider of omni-channel contact centers and business process outsourcing (BPO) services since 1989, employs more than 3,119 at our facilities in the United States, Mexico and India.
Our Fortune 500 and enterprise clients trust us to be an extension of their brand. DATAMARK contact center agents are proud to represent many of the most well-known companies and brands across the globe. We deliver unparalleled customer service in our omnichannel contact centers, ranging from SMS text to video chat and everything in between that your customers expect the world’s leading brands to have equipped. Our long-term client partnerships include customer care for leading international companies across a wide array of industries, including BFSI, interpretation & translation services, transportation, healthcare, and consumer electronics.
Learn how DATAMARK combines outstanding omnichannel customer care, brand promotion, and continuous process improvement to deliver an unparalleled customer experience. Visit us at www.DATAMARK.net.
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