Quality Assurance Specialist

Quality Assurance (QA) Specialist

ROLE

Primary Responsibilities:

• Improve, implement, and assist the QM in the management of the command’s Quality Assurance (QA) programs and is the primary backup for the QM
• Manages NDC’s Customer Contact System (CCS) and is responsible for ensuring that the following items are resolved and entered into the CCS for tracking/trend analysis: (a) verbal complaints about a product, service, or software program, (b) discrepancies found on situational and annual reports, (c) discrepancies found during the quarterly audit of client reports, (d) NVLAP signatory comments on client reports, and (e) dose investigations or recalculations of a dose
• Assist in the development, writing, and implementation of training programs designed to provide sufficient knowledge and applied skills as outlined in the following documents: ISO/IEC 17025:2017 Standards, NIST Handbooks 150 and 150-4, and Harshaw Maintenance and Equipment Repair Manuals for TLD reader machines that include models 8800PC and 8800IC
• Review, independently edit, format and synthesize various types of input (verbal, notes, emails, drafts) into a cohesive document or correspondence by the Navy Correspondence Manual, Official Navy Message Traffic, and other format policies
• Observe personnel performance via surveillance and audits
• Conduct trend analysis of reviews, surveillances, and audits
• Ensure staff members performing/assisting with internal audits are properly trained in the performance and documentation of an audit, surveillance, review, and drill in accordance with the Quality Department’s SOP
• Ensure and record that required staff have been properly trained when procedures are revised or newly written
• Ensures administrative accuracy and document control for all procedures and management memoranda used about dosimetry processing
• Update the Comprehensive Training Program (CTP).
• Review references required for national accreditation (NIST Handbook 150, NIST Handbook 150-4, ISO 17025, 10 CFR Parts 19 and 20) and ensure the most updated versions are being utilized
• Provides status updates for open issues in the corrective actions tracking database and ensures proper documentation for completion and closure of these issues
• Works with the Quality Manager to provide monthly reports to leadership of assessments completed each month to include reviews and audits of procedures, as well as surveillances of procedures
• Provide documentation for incidents that occur to include any root-cause analysis, required corrective actions, and effectiveness reviews to prevent any repeat occurrences
• Provide statistics for annual command surveys, including metrics for customer responsiveness, customer feedback provided, and whether the command appropriately responded to any negative feedback
• Track the status of client dosimetry programs, internal audits, and surveillance
• Update and review NDC’s SORM
• Assist with conducting a yearly management review of all NDC operations and external audits including the NVLAP onsite accreditation audit and drills
• Schedule and track internal audits
• Assist with audits, surveys, and reviews, both internal and external, and provides regular reports to 1-provide an overview to command leadership and 2-to assist responsible Managers and Department Heads in the identification of discrepancies and non-compliances as well as tracking corrective actions
• Schedule drills and works with the appropriate managers to establish an annual schedule of operations to be drilled and specific items/procedures to be observed, and helps set expectations and after-action follow-up
• Works with the other managers to ensure that the controlled document system is properly implemented so that only current procedures, manuals, forms, and software programs are in use, version numbers for these items are tracked, and updated (replaced) items are archived for future use.
• May be designated as a National Voluntary Laboratory Accreditation Program (NVLAP) signatory and, as such will review all signed dosimetry reports ensuring the accuracy, quality, and archiving of dosimetry records and reports to clients

Required Qualifications

• Experience with military technical documents, including point papers, policies, and messages, and working in a military environment preferred
• Experience with metric support
• Experience or qualification as a National Voluntary Laboratory Accreditation Program (NVLAP) Signatory
• Training and experience in dosimetry processing, quality management, and customer service
• Strong skills with Microsoft Office suite and SharePoint collaboration software
• Experience with desktop publishing software (at least 3 years) and demonstrated ability to apply graphic elements of design and layout production to enhance the presentation of documents, posters, and other material

EDUCATION

• Bachelor’s degree or higher in Business, Health, or a related field
• At least three years of experience in quality management and conducting an Audit and Surveillance Assessment Program

Preferred Qualifications

• Experience with military technical documents, including point papers, policies, and messages, and working in a military environment preferred
• Experience with metric support
• Experience or qualification as an NVLAP Signatory
• Training and experience in dosimetry processing, quality management and customer service

LOCATION

• Bethesda, MD 20889

CLEARANCE

• U.S. citizenship is required since this role supports the U.S. Federal government
• Ability to pass a background investigation
• Secret Security Clearance Required

CLIENT

• Naval Medical Logistics Command

TRAVEL

• No travel required

WORK HOURS

• 40 hours per week
• 8 hours per day

EMPLOYMENT CLASSIFICATION

• Employment Classification Eligibility — W2  

RELOCATION

• Not eligible for relocation benefits

West 4th Strategy is an Equal Opportunity/Affirmative Action (EEO/AA) employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, gender, sexual orientation, ancestry, national origin, age, marital status, mental disability, physical disability, medical condition, pregnancy, political affiliation, military or veteran status, or any other basis prohibited by federal or state law.          

Other Considerations: applicants will be subject to a background investigation. Individual’s primary workstation is located in an office area. The noise level in this environment is low to moderate. Regularly required to sit for extended periods up to 80% of the time; frequently required to move about to access file cabinets and use office equipment such as PC, copier, fax, telephone, cell phone, etc. Occasionally required to reach overhead, bend, and lift objects of up to 10 lbs. Specific vision abilities required by this job include the use of computer monitor screens up to 80% of the time.