Quality Assurance Specialist

DISA Global Solutions is an industry-leading safety and compliance solutions provider with customers across the Globe since 1986 and more than 1,200+ Team members across more than 30 locations. When you join the DISA Team, you join an industry leader that more than 30% of fortune 500 companies use. With a rich history of IT innovation, we have more than 55,000 customers and complete more than 10 million orders each year. 

DISA is proud to be a “Top Workplaces” award winner across multiple locations in 2023. We offer competitive pay, a robust benefits package, and an exciting place to work. We have a collaborative and team-oriented culture with numerous opportunities for career advancement. We host monthly appreciation events, and our internal learning and development team provides the resources for employees to engage in continuing education and training. 

Position Summary: As a QA Specialist you will be responsible for conducting thorough quality checks on background screening reports to ensure accuracy, completeness, and compliance with established standards. You will learn this role through a combination of trainer facilitated learning and hands on experience. In this position you will report to the department Supervisor/Team Lead.

Essential functions, responsibilities: 

• Conduct thorough quality checks on background screening reports to ensure accuracy, completeness, and compliance with established standards.  

• Review and verify the information provided in background reports, ensuring data integrity and consistency.  

• Analyze background screening processes to identify potential areas for improvement and efficiency.  

• Collaborate with cross-functional teams to establish and implement quality control measures and guidelines for background screening services.  

• Monitor and evaluate adherence to quality standards and protocols during the background screening process.  

• Provide feedback and coaching to team members to enhance their understanding of quality expectations and improve their performance.  

• Assist in the development and maintenance of quality documentation, including standard operating procedures (SOPs) and quality assurance guidelines.  

• Participate in root cause analysis and corrective action planning to address identified quality issues and prevent recurrence.  

• Handle inquiries and concerns related to quality from internal and external stakeholders, ensuring timely resolution and communication.  

• Track and report on quality metrics, trends, and performance indicators to management and relevant teams.  

• Support in the implementation of new quality control processes and technologies to enhance operational effectiveness.  

• Stay informed about industry best practices and changes in regulations related to background screening to ensure compliance and alignment with quality standards.  

• Assist in audits and compliance reviews to ensure adherence to organizational policies, industry regulations, and quality guidelines.  

• Perform ad-hoc quality-related projects and duties as assigned by management.

Key Skills & Abilities: 

• Diploma or General Education Development (GED) certificate or equivalent in relevant work experience.  

• 1 year of previous work-related experience in quality control, assurance, or a related field required.  

• Strong attention to detail and the ability to meticulously review and analyze background screening reports and processes.  

• Proficiency in personal computer skills, including Microsoft Office Suite with a strong focus on Excel.  

• Ability to maintain the highest level of confidentiality and integrity when handling sensitive information.  

• Excellent interpersonal, written, and oral communication skills to effectively interact with team members and stakeholders.  

• Ability to work efficiently in a fast-paced, multi-tasking environment, ensuring accuracy and adherence to quality standards.  
• Demonstrated ability to prioritize and organize work effectively to meet deadlines and achieve quality

Training Schedule: Mon - Fri 8:00 am to 5:00 pm CST

Work Schedule: Monday - Friday to fall within our Hours of Operation 7:00 am – 6:00 pm CST

Physical Working Conditions (ADA): The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

• Physical demands: While performing the duties of this job the employee is regularly required to talk, hear, walk, sit, stand, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms.  Employee must occasionally lift up to twenty - five (25) pounds.  Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. 

• Work Environment: The noise level in the work environment is moderate. 

EOE/M/F/Vet/Disability 

Any questions, please contact our DISA Recruiting Team at [email protected]. 

The pay range for this position is listed below. Your actual pay rate will vary based on: Geography, Skill-Set and applicable Local and State Pay Practices. Any questions, please contact our DISA Recruiting Team at [email protected].

Job Pay Range

$17.00 - $19.00 /hr (DOE)

EOE/M/F/Vet/Disability