Planet DDS is a leading provider of a platform of cloud-based solutions that empowers growth-minded dental businesses. Now serving over 13,000 practices and 118,000 customers in North America, Planet DDS delivers a comprehensive suite of solutions, including Denticon Practice Management, Cloud 9 Ortho Practice Management, and Apteryx Cloud Imaging. Planet DDS is dedicated to enabling dental support organizations (DSOs) and groups to grow and thrive with technology that delivers seamless integrations, improved workflows, and future-proof scalability.
The Quality Assurance Specialist (QAS) reviews customer conversions, evaluating the data for system readiness. Based on findings, the QAS provides feedback to internal teams and reviews any changes to remediate issues identified. After the customer reviews their data, the QAS continues to monitor and retest any issues as updates are completed. The QAS maintains all audit forms and works with the Conversion Operations Manager on processes, best practices, frequent findings, troubleshooting, and documentation. They will also complete trial data audits weekly and final data audits.
Working schedules:
(1) Opening: Tuesday - Saturday supporting EST hours (with occasional evening/weekend work).
(1) Opening: Monday- Friday supporting EST hours (with occasional evening/weekend work).
Fridays may require a later schedule: 12p - 8p EST
*This is a hybrid role (2x per week) in our Atlanta, GA office.
Job Duties:
• Verify new systems are fully functional for customers to launch on our products
• Audit client trial and final data conversions.
• Organize and house documentation needed to complete audits.
• Provide knowledgeable input on conversion processes.
• Work with various teams to provide excellent internal and customer experience.
• Identify areas of improvement regarding the processing of conversion data.
• Attend internal and customer meetings with a focus on growing relationships with implementation and conversion teams.
• Assist with data extracts from customer Practice Management Systems.
• Analyze data to identify, document and escalate potential issues.
• Other duties as assigned.
Skills and Qualifications:
• 2-4 years of relevant experience in a quality assurance role and/or experience in a dental software management industry.
• Understanding of conversion process and quality assurance audit procedures.
• Highly organized with excellent attention to details
• Strong collaboration and communication skills
• Excellent time management skills to support concurrent projects
• Basic SQL skills are beneficial
• Experience with Excel, Outlook, Jira, and remote access tools are beneficial.
Top Skills
What We Do
Planet DDS is the leading provider of cloud-based dental software solutions serving over 10,000 practices in North America with over 60,000 users. The company delivers a complete platform of solutions for dental practices including Denticon Practice Management, Apteryx Digital Imaging, and Legwork Patient Relationship Management. Planet DDS is committed to creating value for its dental practice clients by solving the most urgent challenges facing today’s dental practices in North America.
PDDS Core Ideology
MISSION: Why Are We Here?
Unleashing dentists and their staff to focus on patient care
VISION: Where Are We Headed?
In the next five years, Planet DDS will remain the leading provider of cloud-based
technology solutions in North America, expanding to serve more than 25,000 dental practices.
Values: How Do We Get There?
To encourage measurable progress toward our vision and make the best
decisions on behalf of employees and customers, we adopted a set of common values.
At Planet DDS, We Are:
Collaborative
Working independently and across teams, we create scalable solutions to enable company growth.
Empathetic
We are educated on the experience of our customers and feel vested in their success.
Accountable
We feel ownership for the quality of our work and take pride in the positive outcomes.
Trustworthy
We operate with integrity and honesty, making promises we know that we can keep.
Ambitious
We are driven by our ability to make a long-term, positive impact on the lives of dental market leaders.
