Quality Assurance Senior Associate

Job Description
Are you experienced in financial services and an analytical thinker? This is the right position for you!
As a Quality Assurance Senior Associate within the Quality Assurance team, you will play a pivotal role in designing and executing Quality Assurance (QA) processes for selected operations within Markets Sales and Trading. This exciting opportunity enables you to deliver quality assurance insights to senior stakeholders for critical programs within the Markets businesses. You will collaborate with the QA Program Owner to review the QA program scope on a quarterly basis, update test scripts, and engage with all relevant parties through various meetings and forums. Additionally, you will work with stakeholders across functions and levels throughout the organization, and you will have the opportunity to present at senior forums as a representative for the QA Program Owner.
Job responsibilities

• Partners with the QA Program Owner to review the QA program scope and updates relevant documentation for approval
• Creates timelines and task lists for the offshore QA team
• Manages objectives, scope, sampling methodology, scoring methodology, quality thresholds, QA results reporting, tracking of corrective actions, and records retention
• Oversees testing pre-work and analyzes results
• Acts as the oversight contact for the offshore QA team and handles escalations
• Conducts interviews during the QA cycle and creates presentations of results for different audiences

Required qualifications, capabilities, and skills

• Experience in the financial services industry with a background in controls, audit, quality assurance, operational risk management or compliance or equivalent subject matter expertise in a relevant business-related function/operation
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio), with data analytics using Excel
• Markets Trading and Sales Business knowledge
• Excellent written and verbal communication skills with an ability to influence business leaders meaningfully and actionably
• Exceptional interpersonal skills; exceptional collaboration and relationship-building skills
• Flexible, adaptable to shifting priorities
• Demonstrates the ability to manage competing priorities effectively to achieve optimal results
• Thrives in a fast-paced, results-driven environment
• Independent decision-making using sound judgment
• Solid critical thinking, attention to detail, and analytical skills; able to synthesize large amounts of data and formulate appropriate conclusions
• Implementation skills

Preferred qualifications, capabilities, and skills

• Previous QA experience

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.