Quality Assurance Program Manager

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The Data Center Construction Quality Assurance Program Manager (QAM) is primarily responsible for leading the development and implementation of project specific quality programs in alignment with the QTS Quality Assurance Program. The QAM will interact with project teams, including trade partners and vendors, to ensure adequate control measures are performed and produce the expected outcomes, and lead the corrective action when found otherwise.

ESSENTIAL DUTIES AND RESPONSIBILITIES - Other duties may be assigned. 

• Manage the quality assurance programs on one or more projects.

• Train, manage, assist, and hold accountable other project-specific quality personnel, when applicable.

• Provide training to project teams, including trade partners and vendors, on quality expectations.

• Monitor and proactively recommend continuous improvement opportunities at the project level.

• Document and communicate updates for assigned project(s) to the Development Quality Team on a bi-weekly basis.

• Lead/Participate in project quality meetings to ensure adequacy of topics and participation.

• Monitor project inspection and testing requirements and results.

• Perform weekly jobsite walks with the General Contractor.

• Periodically review project Quality Observation Reports for data integrity and follow up with teams for corrective actions when found to be deficient.

• Understand and communicate the Key Performance Indicators (KPI’s) expectations.

• Lead/Participate in root cause analyses when a nonconformance issue meets prescribed criteria.

• Work alongside MEP Team to understand expectations and improvement opportunities during commissioning activities.

• Participate in vendor/supplier factory tests, inspections, and audits.

• Establish and maintain relationships serving as liaison with key QTS stakeholders.

• Represent QTS interests as a leader in OAC Meetings.

• Encourage vocal and visible recognition for quality successes.

• Be a leading voice for INTEGRITY within the quality program to promote open and productive communication between all stakeholders.

• Actively participate in internal QTS Quality improvement opportunities.

BASIC QUALIFICATIONS 

• 10+ years of construction experience

• 5+ years of quality related management experience, including plan development, training, implementation, and continuous improvement.

• Experience in Microsoft Office suite, specifically PowerPoint for presentation development and Excel for data compilation and analysis.

• Be able to travel up to 50% of the time.

• US Citizenship for this position is required by law due to federal customer contracts.

PREFERRED QUALIFICATIONS 

• Experience with Procore and PowerBI

• American Society for Quality (ASQ) certified CMQ/OE, CQIA, CQPA, CQE, and/or CQA

• Experience with delivery of mission critical data center facilities.

• Experience working with MEP trades.

KNOWLEDGE, SKILLS, AND ABILITIES 

• Strong communication and written skills

• Able to work effectively in a team environment.

• Able to identify and communicate trends

• Demonstrated ability to prioritize, set, and meet targets

• Self-motivated with a proven ability to achieve results

• Ability to manage multiple concurrent projects and priorities

TOTAL REWARDS 

This role is also eligible for a competitive benefits package that includes medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits. This role is bonus eligible and may be eligible for equity.

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action.  We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings.  We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law.  We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

The "Know Your Rights" Poster is included here:

Know Your Rights (English)

Know Your Rights (Spanish)

The pay transparency policy is available here:

Pay Transparency Nondiscrimination Poster-Formatted

QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to [email protected] and let us know the nature of your request and your contact information.