Quality Assurance Analyst

About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape. 

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

Job Summary:

We are looking for a meticulous Quality Assurance and Maintenance Analyst to join our team. In this role, you will be primarily responsible for reviewing and verifying data associated with newly boarded merchant applications and supporting ongoing changes to current merchant accounts. Your focus will be on ensuring data accuracy, identifying discrepancies, reporting errors, and supporting the verification of our onboarding and maintenance processes for merchant accounts. The ideal candidate will have strong analytical skills, a keen attention to detail, and experience in the payments industry.

Key Responsibilities:

• Review and validate data for newly boarded merchant applications, ensuring all information is accurate and complete making corrections and tracking errors as needed.
• Support ongoing changes to current merchant accounts, verifying data modifications and ensuring updates are correctly implemented.
• Identify and resolve any discrepancies in merchant application data, working closely with the operations and onboarding teams.
• Monitor the accuracy and quality of merchant data across systems, reporting any inconsistencies or trends that may require attention during the onboarding process.
• Collaborate with the onboarding and account management teams to improve processes related to merchant application and account changes.
• Assist in the development and refinement of quality assurance protocols to enhance data integrity and support seamless merchant onboarding with internal teams including product, credit and sales.
• Provide support for escalations related to merchant application and account data, troubleshooting issues, and ensuring timely resolutions.

Qualifications:

• Merchant Services/Payments Industry experience
• Bachelor’s degree in business, or a related field, or equivalent work experience.
• Experience in quality assurance, data review, or similar roles, preferably within the payments industry.
• Strong analytical skills with a focus on data accuracy and integrity.
• Excellent attention to detail and problem-solving abilities.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Strong communication skills, both written and verbal.
• Proficiency in relevant software tools and systems used for merchant application processing and account management.

Preferred Qualifications:

• Experience with merchant onboarding and account management processes in the payments industry.
• Familiarity with data management and quality assurance best practices.
• Knowledge of card brand regulations and underwriting processes a plus.

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people.  Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”