At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.
Role Summary and Key Skills:
The Financial Crimes Quality Assurance Analyst (FCC QA Analyst) will report to the FCC Governance Manager and assist with the quality Assurance duties required for the Financial Crimes Compliance Team (FCC). The quality Assurance role will include functions within both the Bank Secrecy Act/Anti-Money Laundering (BSA/AML) and fraud prevention spaces.
- Perform periodic testing of alert dispositions, case documentation, and regulatory reports produced by the BSA/AML and fraud prevention monitoring and reporting system(s) for adherence to procedure
- Perform periodic testing for the CIP review process and provide exception reporting. Document any errors and trends via reporting to the BSA Officer & Assistant BSA Officer and affected business units.
- Regularly communicate with various business units to rectify CIP errors.
- Collaborate with validation and audit teams to support reviews.
- Perform periodic testing of BSA/AML/OFAC frontline functions such as, but not limited to, potential OFAC matches and currency transaction reports
- Ensure compliance with BSA/AML regulations, Office of Foreign Assets Control (OFAC) Regulations and USA PATRIOT Act Regulations.
- Knowledge of various fraud threats across multiple payment/access channels and prior use of applicable software to mitigate said threats.
- Basic understanding of certain regulatory requirements associated with fraud mitigation activities, such as Reg CC, Reg E and Gram-Leach-Bliley
- Analyze data and develop effective reporting for various levels of management.
- Trend data to identify potential gaps and pinpoint discrepancies or inefficiencies.
- Draft complete policy and procedure documents, including visual aids when necessary to support the written document.
Required (experience and skills candidates MUST have to be considered for the position):
- 3+ years of experience in AML and/or fraud prevention and/or BSA/AML/OFAC Compliance. documenting BSA/AML and fraud prevention alerts, case investigations and suspicious activity reporting
- Superior communication skills, written and verbal.
- Ability to multi-task, work independently and as part of a team, establishing cooperative and collaborative working relationships.
Nice to Haves:
- ACAMS or CFE Certifications, or similar AML or Investigator Certifications.
- Experience with BSA/AML and fraud prevention monitoring and reporting system(s) such as Verafin, Prime, NICE Actimize.
Technology Skills:
- MS Office applications
Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws.
Diversity Statement:
At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let’s take on tomorrow.
Top Skills
What We Do
What we believe in: At Customers Bank, we are dedicated to providing exceptional value, service and convenience as part of an overall effortless banking experience. Our high-tech, high-touch approach to banking allows us to deliver a superior selection of products and services.
Who we serve: We’re a community-based, full-service bank that offers a continually expanding portfolio of loans to small businesses, multi-family projects, mortgage companies and consumers nationwide with locations in Illinois, Massachusetts, New Hampshire, New Jersey, New York, North Carolina, Pennsylvania, Rhode Island and Texas.
Our way of banking: Our approach to banking is built on three core pillars – commitment to human connections, dedication to innovation and the latest technology, as well as our responsibility to ground innovation in our deep experience and reliable financial foundation. We’re focused on our customers, employees, and investors every day — connecting them to real opportunities, helping them grow, and doing it all with speed and agility so they can get further, faster.
More information: To learn more, visit us at http://customersbank.com. Customers Bank, a subsidiary of Customers Bancorp, Inc., is an equal opportunity lender and a member of the Federal Reserve System with deposits insured by the Federal Deposit Insurance Corporation. Customers Bancorp, Inc. voting common shares are listed on the New York Stock Exchange under the symbol CUBI.
Member FDIC - Equal Housing Lender.
Privacy Policy: We discourage Customers Bank customers from sharing personal identification data such as account numbers, social security numbers, or phone numbers on social media. Please send a direct message if you have questions regarding your account. To learn more, visit our website at https://www.customersbank.com/privacy-notice/.
