Quality Assurance Analyst (Loss Mitigation Underwriting) - Hybrid

Overview:

Our team is dedicated to ensuring the highest standards of accuracy and compliance in loss mitigation underwriting. We work diligently to support borrowers in financial hardship and provide the best possible outcomes for their situations. We are seeking a meticulous and detail-oriented Quality Assurance Analyst to join our Loss Mitigation Underwriting QA team. The successful candidate will be responsible for reviewing and verifying underwriting decisions, including approvals, denials, liquidations, and final terms, ensuring accuracy before the closing or denial process.

Primary Responsibilities:

• Review underwriting decisions for accuracy and compliance with company policies and regulatory requirements.

• Ensure all reviewed decisions are correct before proceeding to the next department or action.

• Communicate and send approvals to the appropriate department.

• Conduct quality control checks on denials and send out appropriate communication to borrowers.

• Identify issues of non-compliance and communicate to appropriate parties as well as the individual employee as warranted to prevent future recurrence.

• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.  Identify risk-related issues needing escalation to management.

• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

• Identify potential areas for process or procedural improvements.

• Develop and maintain a current knowledge of the policies, processes and regulations affecting monitoring and/or auditing activities to ensure validity of analyses and findings.

• Maintain records of discovered deficiencies to support reporting and trend analyses of activities.

• Complete other related duties as assigned.

Education and Experience Required:

• Associates' degree, or equivalent work experience

• 1 or more years' work experience in the area supported

• Proven analytical skills

Education and Experience Preferred:

• Strong attention to detail and analytical skills.

• Knowledge of FHA, VA, and USDA loan processes.

• Excellent communication and collaboration skills.

• Experience in underwriting, quality control, or loss mitigation is helpful.

• Ability to multitask and prioritize effectively, adapting quickly to changing regulations.

• Self-sufficient with strong problem-solving skills, capable of finding answers independently using available resources.

Working Model/Office Location:

• This is a hybrid position requiring two days in office per week (Tuesdays & Thursdays)

• Our office is located at 475 Crosspoint Parkway, Getzville, NY 14068

Scheduled Shift/Required Availability:

• Monday-Friday, 7:30am-4:00pm, or

• Monday-Friday, 8:00am-4:30pm

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.57 - $30.95 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

LocationGetzville, New York, United States of America