QA & Testing Manager
ABOUT EVERNORTH:
Evernorth℠ exists to elevate health for all, because we believe health is the starting point for human potential and progress. As champions for affordable, predictable and simple health care,
we solve the problems others don’t, won’t or can’t.
Our innovation hub in India will allow us to work with the right talent, expand our global footprint, improve our competitive stance, and better deliver on our promises to stakeholders. We are passionate about making healthcare better by delivering world-class solutions that make a real difference.
We are always looking upward. And that starts with finding the right talent to help us get there.
Position Overview
We are seeking a highly motivated and experienced QA & Testing Manager to join our team and play a crucial role in ensuring the quality and reliability of our applications, data platform and pipelines. You will be responsible for leading a team of QA Testers focussing on the development and implementation of an automated testing framework specifically designed for validating the Extract, Transform, Load (ETL) processes, manual testing, performance testing and automation. This is a highly collaborative team that owns and supports testing some of the most critical applications in the Finance Technology area.
Responsibilities
Provides leadership, vision, and architectural/design direction for the team.
- Leads the team in troubleshooting and problem resolution.
- Works with the Engineering & Testing teams to design, develop, schedule and execute various test cases for ETL processes, data integration, performance testing including load, stress, volume & scalability.
- Define Performance Testing Objectives and Scope
- Define Manual Testing Objectives and Scope
- Job executions using IBM DataStage for ETL Process
- Collaborate with the development team to resolve defects and improve the ETL processes
- Attending the IM Finance DSU meeting as much as possible.
- Attending all Test Script Walkthroughs for which HIH QAs are assigned as much as possible.
- Attending all internal Systems Analyst and Technical Spec Reviews for which HIH QAs are assigned as much as possible.
- Ensure QA team is delivering work on a timely basis.
- Engage multiple technical teams on triage.
- Attends scrum ceremony meetings and design sessions
- Handle managed incident calls, perform analysis, identify root cause.
- Track and report the defects in applications like JIRA and Zephyr.
- Actively participate in Status reporting and Agile meetings.
- Building dashboards, configuring alerts and integrating them with different communication channels
- Should be able to understand the whole product quickly (across different layers that we have and the knowledge/experience in technologies/tools that we use – frontend, middleware, backend, any cloud experience – preferably AWS and OpenShift, CI/CD, monitoring / alerting – should have good problem solving and analytical skills).
- Should have experience in incident management, change management, risk management, people management, project management
- Work with US QA Team leads on a regular basis.
- Publish periodic reports / metrics captured from different layers
Qualifications
Required Skills:
- 11 to 13 Years’ overall experience in application development, testing or maintenance and around 10yrs of experience in QA Testing leading teams to deliver value.
- Good understanding of Healthcare Domain.
- Good knowledge of SDLC and STLC with specific expertise of Software Testing.
- Strong understanding of ETL processes and data warehousing
- Testing experiences in DB systems like Oracle, SQL server
- Experience in Toad for Oracle and DB2 Applications
- Experience in running ETL jobs, monitoring and debugging.
- Experience with test case design and execution
- Experience within Agile development environment (Sprint planning, demos and retrospectives, and other sprint ceremonies).
- Understanding of BI concepts - OLAP vs OLTP
- Broad knowledge of automated testing and modelling tools.
- Knowledge of building automation and deployment tools such as Jenkins.
- Good knowledge of LoadRunner, JMeter, BlazeMeter and other load generation software application.
- Flexible with timings.
- Excellent analytical skills and innovative problem-solving ability.
- Familiarity with Cloud services – AWS, OpenShift or other similar services
- Experience in monitoring tools – Splunk / Dynatrace / NewRelic / any other monitoring tool
- Possess good communication skills and be a effective team leader.
- Support continuous improvement processes, analyzing problems and recommending actions for effective resolution.
- Able to adapt to a fast-paced work environment.
- Able to work independently and as part of a team.
Required Experience & Education:
- Bachelor’s degree in computer science or related field or higher with minimum 10 years of relevant experience
- Around 10yrs of experience in Software QA leading high performance teams.
- Strong desire to learn
- Coaching of team members
Equal Opportunity Statement
Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations.
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
Top Skills
What We Do
At Cigna, we're more than a health insurance company. We are your partner in total health and wellness. And we’re here for you 24/7 – caring for your body and mind.
As a global health service company, Cigna's mission is to improve the health, well-being, and peace of mind of those we serve by making health care simple, affordable, and predictable.
Our values are the core of our culture. Our values guide how all 74,000 of us around the world work together, serve our customers, patients, clients, communities, and deliver on our mission.
