QA Specialist

The Company 

Serving the People Who Serve the People 

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.  

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers powering an unmatched Subscriber Network that uses our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe. 

Want to know more? See more of what we do here.  

PLEASE NOTE - You must reside in Costa Rica to be considered for this position. Candidates living in other countries cannot be considered at this time.

The QA Specialist is responsible for quality assurance audits and ensures that the website implementation standards are met. Keen attention to detail, master prioritization skills, versatility, and passion for delivering world-class solutions are cornerstones for this role. Candidates should bring a consultative approach and a "whatever it takes" attitude. In this role, you will document functional tests, perform testing assignments, investigate operational and accessibility problems, and perform the QA process. 

A key aspect of this role is familiarity with WCAG 2.1 accessibility standards. While expertise is not required, candidates should have a working knowledge of accessibility principles and be comfortable identifying and reporting accessibility issues.

#PuertoRicoCostaRica

What your impact will look like here

• Ensure consistency between the base wireframe, design, technical specifications, and website 
• Note and track any issues discovered during this process, and ensure a timely resolution 
• Document the process and testing scenarios 
• Identify consistent trends that decrease quality, find an appropriate resolution, and develop the strategy to mitigate future instances 
• Manage a backlog of QA tasks assigned to you with a focus on project priority 
• Ensure up-to-date communication with the Project Management and Development teams 
• Research current advancements in QA processes, and adapt our internal QA process 
• Build and analyze reporting on the QA phase (and other phases in development) to aid with consistent delivery timelines 
• Perform periodic checks on the projects' base code to minimize issues upon commencement of the development cycle 
• Assist the development team in resolving tickets in the development task queue by performing basic code edits in HTML or razor code 

You will love this job if you have

• Knowledge of WCAG, HTML 5, CSS 3, Mobile-First Responsive Design, and other HTML/CSS standards or techniques 
• Deadline and detail-oriented 
• Experience writing clear, concise, and comprehensive test plans and cases 
• Experience working with relational databases, especially creating test data 
• Experience with automated testing platforms 
• Deep understanding and experience in QA methodologies, tools, and practices 
• Working knowledge of one or more programming/scripting languages 
• Ability to understand complex systems and triage issues based on that knowledge 
• Must have client-facing experience 
• Excellent communication skills 
• Experience working with or for local government or govtech a plus 

Responsible for "Company" information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of "Company" information assets in accordance with the company's information security program. 

Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit! 

Security and Privacy Requirements

-     Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.

-     Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.

The Team

- We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

The Culture

- At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be

a part of our journey.

- A few culture highlights include – Employee Resource Groups to encourage diverse voices

- Coffee with Mark sessions – Our employees get to interact with our CEO on very important and

sometimes difficult issues ranging from mental health to work-life balance and current affairs. 

- Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.-=- - We bring in special guests from time to time to discuss issues that impact our employee

population 

The Impact

- We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.

Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status or any other status protected by applicable law.