QA Specialist

Lucid Software is a leader in visual collaboration, helping teams see and build the future from idea to reality. With our products—Lucidchart, Lucidspark and Lucidscale—teams can align around a shared vision, clarify complexity, and collaborate visually, no matter where they're located. Our products, business and workplace culture have received numerous global and regional recognitions, such as being included on the Forbes Cloud 100 and being named a Fortune Best Workplace in Technology. Lucid is a hybrid, remote-friendly workplace, providing employees the flexibility to work where they are most productive. Our employees embody our four core values of teamwork over ego, innovation in everything we do, individual empowerment, initiative, and ownership, and passion and excellence in every area. 

We are seeking a QA Specialist to join our team immediately. This individual will work closely with developers, product managers, and user experience designers to help facilitate high-quality production releases. Lucid is a hybrid, remote-friendly workplace. We promote a healthy work-life balance by allowing employees to work remotely or from one of our offices in Utah or North Carolina.

As a QA Specialist, you’ll help launch new features and fixes to our product line. You’ll be a fully integrated member of a scrum team while having the support of the entire QA team if your workload becomes overwhelming, or if you need a second set of eyes for troubleshooting. As a team, we believe our time is best spent testing, so we don't spend a lot of time writing test plans which allows us to act swiftly and better streamline our internal operations. As a QA Specialist, you’ll have a high level of autonomy and a self starter attitude is crucial. Your typical day-to day responsibilities will include stand-up meetings, reviewing pull requests, and testing new functionalities using the Session Based Testing approach. You’ll also have weekly 1:1 meetings to facilitate an open discussion with your manager about your current needs and long term career goals.

About you: 

• Likes to brainstorm
• Likes to look at things from different vantage points
• Notices overlooked errors and tends to be very thorough
• Notices when instructions are ambiguous and asks clarifying questions
• Likes to troubleshoot 
• Likes learning everything a software can do
• Passionate about people having a good experience

Responsibilities:

• Holistically considers and advocates for quality in how scrum teams build and maintain our software 
• Consider various use cases and apply those to testing new features and bug fixes
• Use manual testing to mimic the way users would interact with our software (no testing from a code perspective) 
• Work with entire QA team to complete testing for larger initiatives like new product launches
• Collaborate with product management, design, and development teams on the quality of the user interface, functionality, and specifications of new features
• Attend all meetings with your development team and enable all to be quality advocates
• Help maintain team’s bug backlog, prioritizes bugs, helps drive them to completion
• Apply critical thinking to identify areas for improvement with our software and QA practices
• Finds ways to identify and mitigate the risk of releasing new features and updates

Requirements:

• Ability to be organized, detail-oriented, and thorough
• Strong curiosity, creativity and tenacity toward imagining use cases and software functionality
• Passionate about quality and empathetic toward the user experience
• Can easily thrive working in an evolving industry 
• Ability to work well with and communicate with others
• Prefers working on a collaborative team to achieve common goals
• Bias towards finding solutions instead of just identifying problems
• Can relate to Lucid Software's products and core values
• Strong display of ownership and a desire to grow in career
• 0-3 years of experience

Preferred Qualifications:

• Experience with Jira and Confluence
• Genuine enjoyment of software quality assurance work
• Desire to be on a highly productive, fast-paced team
• Experience with web application testing
• Experience with development and execution of test suites

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