ECP is a market-leading SaaS solution that enables senior living communities to better care for their residents. ECP is used in over 6,500 communities around the world. We're looking to further expand by increasing the number of customers that use our software and increasing the scope of how we serve our customers by developing and releasing new products.
Senior living is deeply underpenetrated with software, and ECP is one of the industry's largest and fastest-growing software companies. Our mission is to build world-class software that improves the quality of life for seniors and improves clinical, business, compliance, and operational performance for our customers.
The QA Lead role is essential to our company’s product development and release process. We are looking for someone thorough and observant, with an eye for detail. They must fully understand the requirements for the product or service and have a sense of responsibility towards our potential and existing customers. The goal is to help preserve our reputation by ensuring that our products and services can drive sustainable growth.
We want to meet you if you enjoy leading a team, identifying bugs, and improving quality processes across software solutions.
While our headquarters is based in Wisconsin, we are open to remote candidates within the U.S.
- Lead the QA team on quality metrics and testing strategies for assigned projects, explaining each team member’s role and overseeing their work
- Understand customer needs and requirements to develop effective quality control processes
- Devise and review specifications for products or processes
- Create detailed, comprehensive, and well-structured test plans and test cases
- Design, develop, and execute automated tests using Selenium, Playwright, and other testing tools
- Define testing standards and strategies, establish formal QA processes, and establish and track metrics
- Review requirements, specifications, and technical design documents to provide timely and meaningful feedback
- Identify, record, and document bugs in Jira and Xray
- Collaborate with development and product teams to ensure timely releases of quality software
- Manage development triage process for product bugs entered by the support team
- Monitor debugging process results
- Investigate the causes of non-conforming software and train users to implement solutions
- Stay up-to-date with new testing tools and test strategies, including suggesting tools for improving and upgrading automation capability
- Ensure the team is following compliance and security best practices, specifically, adhering to HIPAA regulations
- Bachelor’s degree in Computer Science or related field preferred
- 5+ years of experience in software testing and quality assurance
- 2+ years experience leading a QA team
- Has developed and implemented CI/CD testing in multiple projects
- Extensive knowledge of manual testing methodologies
- Extensive use of automation testing tools (e.g. Selenium, Playwright)
- Experience in writing clear, concise, and comprehensive test plans and test cases
- Hands-on experience with both white box and black box testing
- Experience working in an Agile/Scrum development process
- Experience with performance and/or security testing is a plus
- Experience mentoring or training team members required
Top Skills
What We Do
ECP is a cloud-based software program for the senior living industry. The program has many unique features including electronic medication administration record (eMAR) that interfaces with pharmacies to sync med orders and reorder meds. It also has a complete care management program including integrated assessments, care plan wizard, point of care charting, alerts and reminders including emails and text messages, state mandated reports, marketing and billing.
ECP is touch screen friendly and can be used on PC, Mac, netbooks, tablet, and iPad operating systems. ECP supports thousands of communities world-wide.
ECP easily interfaces with LTC pharmacies. Resident information and medication orders are synced with the pharmacy improving communication and reducing medication administration errors. ECP is priced as a SAAS (software as a service) model reducing start-up costs for senior living communities. Users pay only for their current active occupancy level. ECP's customized settings meet the unique need of each company without custom programming. ECP allows quick creation of custom assessments and care plan libraries that automatically generate daily tasks for point of care charting.
