QA Engineering Manager

Hi, this is Arpana, one of the founding members of Fresh Prints. In December 2016, I came across a job post on Naukri from Jacob Goodman, one of the co-owners of Fresh Prints. They were looking for someone to lead their Operations team in India. The post had already been taken down, but I decided to send Jacob an email anyway. To my surprise, he replied, and soon I found myself stepping into what would be a life-changing opportunity.

During the interview process, it became clear just how new everything was. There was no office, no payroll system, no established infrastructure at all. But what struck me was Jacob and Josh’s unwavering belief in the vision they had for Fresh Prints.  

They didn’t have all the answers, but their passion was contagious, and I knew I wanted to be part of building something from the ground up. So, I jumped in. I found an office, figured out payroll, and brought in my childhood best friend to help get things off the ground. There were so many unknowns in those early days, but that’s exactly what made it so exciting. 

I had the chance to wear multiple hats, solve problems on the fly, and help build something tangible. What started as a team of two quickly grew, and over the next few years, we scaled operations across Finance, Tech, and Marketing.

As the first employee of Fresh Prints India, I’ve been lucky enough to help shape this company from its earliest stages. After a short break to have my daughter, I returned to lead HR and recruiting. We’ve gone from a scrappy startup to a team of 400+ people across three countries. But the truth is, even with all that growth, we know it’s still day 1.

One of the things I’m most proud of is how we made it through COVID-19 together. I still remember March 15, 2020—Josh, our co-owner and CEO, sent an email to everyone announcing that the office was shutting down indefinitely. Just like so many people around the world, we were suddenly isolated from the routines and connections we relied on. We were nervous and found ourselves staring down a financial cliff.

In a matter of weeks, we went from million-dollar months to zero revenue. All universities closed. All events stopped.

But we’d been planning for the worst for years. From day 1 we knew we’d have to make our balance sheet a strength. We figured negative events were inevitable and our stress test was to always make sure we could operate for at least year of 0 revenue without making layoffs. When Covid hit, we were scared, but felt prepared.

And as we struggled to adapt, something unexpected happened—we pivoted. As PPE demand soared, we initially hesitated, but then realized this was exactly what the world needed. Shifting from tees to PPE wasn’t just a business decision; it was about showing up in a way that mattered. The entire team rallied behind the idea, and our adaptability and speed helped us keep going.

While so many companies were just trying to survive, Fresh Prints not only made it but even grew. It wasn’t easy, but this experience showed me how deeply committed we are to each other and our mission. The grit and determination we built in those tough times, that willingness to adapt and keep each other steady—it's what defines us today. 

The opportunities that were available to me when I joined as the first employee are still here today! In fact, they’re bigger now than ever. We’re at an exciting point in our journey, and we’re looking for people who want to have a massive impact on the next chapter of this story.

If you’re someone who sees opportunity and isn’t afraid to chase it, this is the role for you. We’re looking for someone to take ownership, challenge the norm, and help us build something that lasts. Fresh Prints is a place where there are no limits. If you’re someone who likes running at challenges head on, this is the role for you. If you’re looking for a clear set of instructions, this role isn’t.

If our story resonates, we want to hear from you! 

You’d be our QA Engineering Manager of the Growth Team, who is well-versed in Manual and Automation testing frameworks and quality engineering practices. You’ll work with our PMs, developers, and designers to understand our business requirements, develop testing automation, and ensure we deploy high-performance and scalable tech. As such, you’ll touch every component of QA and manage a team of highly talented QAs under you. 

As Fresh Prints grows, you will too. With time, you will be given the space and guidance to have a tremendous impact on the company's future. For the right person, this role offers an uncapped opportunity. 

What You’ll Do 

• Drive the execution and QA delivery of features by collaborating with program managers, product owners, engineers (Dev & QA), architects, and other cross-functional teams.
• Collaborate with Product Managers to align on business objectives, priorities, and trade-offs and assess risks, if any. 
• Take critical decisions for the team whenever required to result in a successful product delivery. 
• Should foresee issues and prevent/resolve them at the earliest opportunity. 
• Work following Agile development methodologies using various related tools, like JIRA.
• Ensure the team is motivated, focused, and clear on priorities and has the necessary resources for successful execution. I should encourage and be a role model for the team to go above and beyond. 
• Represent the QA team in business-related discussions and articulate business values of the team’s contributions in larger business-focused forums and to senior management. 
• Drive technical excellence and high-quality deliverables. You should constantly think for the future by building the proper infrastructure at the right time. 
• Provide guidance, career development, and coaching to team members.
• Collaborate with cross-functional teams for coordination, planning, design decisions, and reviews. 
• Should stay up to date by studying trends in quality management. 

Qualifications: 

• Masters/Bachelors degree required in Computer Science/Engineering, Software Engineering, or Equivalent discipline 
• 9 - 12 years of experience in Software QA with at least 2 - 4 years of team management experience in leading. 
• Experience building and leading team(s) of high-caliber QA engineers.
• Must successfully deliver complex, demanding projects for large-scale SaaS product(s). 
• Experience working in an Agile environment. Experience playing the scrum master for at least one year is preferred. 
• Excellent communication skills, both verbal and written. 
• Strong organizational and time management skills. 
• Experience with the complete product life cycle, including post-production release support. 
• Experience working with multiple functions including but not limited to Product Management, Program Management, UI/UX design teams, Development, Documentation, and Customer Success teams (including Support). 
• Should be experienced in QA best practices, including Test Designs and Automation. ● Ability to handle ambiguity and comfortable working with minimal specifications. 

The Best Candidate: 

• Is passionate about making a world-class software organization. 
• Has experience working on large-scale distributed platforms either as part of a team or must have managed a team building them. 
• Enjoys a fast-paced environment, working with a highly-talented team and shifting priorities. 
• Has excellent problem-solving and analytical skills. 
• Is great at making data-driven decisions; should use appropriate metrics and report using them in Executive/senior leadership meetings. Is comfortable designing and implementing new processes (or) modifying existing processes internally to improve the team's efficiency. 
• Can build strong relationships with stakeholders and key partners for the program. 
• Has strong business and technical vision. 
• Can stay abstract or detail-oriented as the situation demands. 
• Has demonstrated the ability to think big, bring new ideas, and build teams & infrastructure for the future. 
• Learns quickly; must know when to listen and when to take charge. 

Key Responsibilities

• Hire, train and mentor new joiners. 
• Conduct smooth onboarding activities for new members. 
• Work on the products to gain hands-on experience. 
• Constantly monitor and enhance the overall QA processes. 
• Conduct weekly 1-1’s with the team and provide clear feedback on – what’s going well and what needs to be improved. 
• Constantly motivate the team to make sure they stay focused & gel together within and across departments. 
• Regularly meet with the Product Manager, services & support leads to identify bottlenecks or gaps in the process and work on enhancing them. 
• Work with the Documentation team to improve the product documentation. 
• Work with the Customer Success team on customer escalations and the overall process to provide the proper guidance both to internal & external stakeholders. 
• Ensure the team follows the various auditing processes and meets compliance standards. 
• Explore and conduct a feasibility study on new QA tools available in the market.
• Prepare and monitor the automation timelines to ensure optimal test coverage. 

Compensation & Benefits 

• Competitive salary 
• Health insurance 
• The opportunity to learn a lot rapidly 
• Working with a talented and engaged team dedicated to building a business together.

Working Hours 

• 1:30 pm IST - 11:30 pm IST. 

Fresh Prints is an equal employment opportunity employer and promotes diversity, actively encouraging people of all backgrounds, ages, LGBTQ+, and those with disabilities to apply.