QA Engineer

 8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience—combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8® Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration.

We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity.  

As an organization, we are looking for Team8s who are AI-proficient, open to innovation, and skilled in leveraging AI for efficiency and growth.

Learn more on our company website at www.8x8.com follow our pages on LinkedIn, Twitter, Facebook and Instagram.

At 8x8 Inc. [Nasdaq:EGHT], communication technology is at the core of our business. We develop innovative solutions enabling seamless connectivity, anytime, anywhere, on any device.

We are currently seeking an experienced Software QA Engineer dedicated to ensuring the reliability, quality, and performance of our web-based SaaS products. This role is based in Cebu, Philippines. You'll be an integral part of our web development team, collaborating closely with developers, product managers, and stakeholders to deliver outstanding user experiences.

Key Responsibilities

Test Planning and Execution:

• Create comprehensive test plans and detailed test cases based on functional and non-functional requirements.

• Perform rigorous manual testing to detect, document, and clearly report software defects.

• Manage and prioritize defects within the bug-tracking system to ensure timely resolution.

Test Case Design:

• Develop and implement effective test strategies, covering unit, integration, system, performance, and regression testing.

• Produce clear, concise, reusable test cases that thoroughly cover edge cases and complex scenarios.

Defect Tracking and Reporting:

• Document defects precisely with clear reproduction steps and relevant contextual details.

• Work closely with developers and stakeholders to resolve issues promptly.

Quality Assurance:

• Ensure adherence to quality standards, best practices, and compliance throughout all stages of the software development lifecycle (SDLC).

• Proactively identify quality risks and recommend actionable preventive measures.

Collaboration:

• Engage actively with developers, product managers, and stakeholders to align on requirements and project expectations.

• Participate in code reviews, design meetings, and sprint planning to embed quality into product development continuously.

Optional but Highly Valued Skills:

Automation Testing:

• Familiarity with test automation frameworks such as Selenium WebDriver, Cypress, or similar.

• Ability to create, maintain, and improve automation scripts.

• Proficiency in scripting languages (JavaScript, TypeScript) and associated testing frameworks.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or related fields (or equivalent professional experience).

• In-depth understanding of SDLC, QA principles, and testing methodologies.

What We Offer:

• An opportunity to impact global markets within a leading publicly listed tech company.

• Exposure to modern technologies and best-in-class engineering methodologies.

• Access to advanced AI-driven productivity tools (e.g., Copilot, Gemini).

• A modern, conveniently located office space, inclusive of snacks and beverages.

• A collaborative, supportive, and inclusive work environment focused on career growth.

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