Public Relations Specialist

Job Description

About this role

As a Communications Specialist at Zendesk with a focus on Public Relations (PR), you will support the development of external narratives and help build our reputation as a thought leader in AI-powered service. You will assist in creating and executing PR strategies that secure impactful media coverage, raise the visibility of our leadership, and contribute to compelling stories that resonate with top-tier media outlets and business decision-makers. In this role, you will work alongside senior team members to help ensure Zendesk’s voice is heard in key industry conversations, positioning us as a leader in innovation and customer experience.

Zendesk is reshaping the future of customer experience through AI-powered service, and our Communications and Social Impact team plays a vital role in this transformation. Our team ensures that our external reputation is strong, while internally, employees are connected to our goals and motivated to deliver excellence. By joining this team, you’ll have the chance to drive employee engagement and make a direct impact on how Zendesk’s workforce supports our ambitious vision for the future.

What you’ll do

• Support the execution of PR strategies that secure media coverage and position Zendesk as a thought leader in AI-powered service.

• Assist senior team members in crafting narratives that resonate with C-suite decision-makers and key influencers in the media.

• Help maintain relationships with journalists and media outlets, ensuring Zendesk’s voice is included in industry conversations.

• Contribute to executive visibility initiatives, including promoting leadership across media and industry forums.

• Collaborate on crisis communications efforts to protect Zendesk’s brand and reputation.

• Assist with measuring the impact of PR campaigns, using data and insights to refine strategies and improve media outcomes.

• Collaborate with the broader Communications and Social Impact team to ensure alignment and consistency in messaging across all channels.

• Grow your expertise by exploring opportunities to rotate across Public Relations, Analyst Relations, Internal Communications, and Social Impact, contributing to Zendesk’s communications practice.

Requirements

• 2+ years of experience in public relations, media relations, or related communications roles.

• Strong writing and editing skills, with experience supporting PR campaigns or media outreach efforts.

• Ability to manage multiple projects and meet deadlines in a fast-paced environment.

• Interest in building relationships with journalists and contributing to PR strategy execution.

• Data-driven mindset, with the ability to track the effectiveness of media campaigns.

• Collaborative approach, eager to explore growth opportunities across Analyst Relations, Internal Communications, and Social Impact.

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

The US annualized base salary range for this position is $77,000.00-$115,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.