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About the Brand:
Rocksbox curates a collection of high-quality, on-trend jewelry designed to complement and elevate every style. Whether you’re looking for bold statement pieces or subtle, timeless accents, Rocksbox offers a versatile selection that adapts effortlessly to any occasion. With an emphasis on contemporary design and craftsmanship, Rocksbox provides jewelry that inspires confidence and allows you to express your unique personality through fashion. Perfect for those who value quality and style.
About the Role:
We are committed to finding exceptional talent to represent our Rocksbox boutique on Fillmore St in San Francisco. We are seeking dynamic Part-Time Sales Associates who are passionate about delivering outstanding in-store experiences, driving customer satisfaction, and fostering meaningful brand connections.
The ideal candidate excels at creating positive, lasting customer interactions while building brand loyalty. They thrive in a fast-paced, evolving environment, adeptly balancing multiple priorities and consistently putting the customer first. Key responsibilities include supporting sales initiatives, enhancing team and customer engagement, maintaining visual and operational standards, and contributing to the overall success of the store. This role may include opening and closing responsibilities and the potential for keyholder duties.
As part of the Leap platform, this individual will have the unique opportunity to support other brands in our portfolio through new store openings, activations, and coverage needs. Familiarity with emerging retail technologies such as Shopify, Endear, Slack, and Google Workspace is a strong advantage.
Position Qualifications:
- Minimum Age: Must be at least 18 years old to align with company standards.
- Experience: A background in retail, luxury retail, or high-touch client-facing roles, demonstrating expertise in premium customer service, brand representation, and building relationships with discerning clients.
- Availability: Flexible and adaptable to meet business needs, including days, nights, weekends, and holidays, showcasing a commitment to operational excellence.
- Physical Requirements: Maintain an active presence on the sales floor, with energy and focus while standing, walking, using ladders, and lifting up to 50 pounds to meet business demands and deliver an elevated customer experience.
Hourly Pay Range: $18.50 to $20.50. Compensation will be determined based on the candidate's experience, skills, competencies, and qualifications.
Interpersonal Skills:
- Customer-Centric & Hospitality-Driven- seeks to create genuine and authentic connections, anticipates needs and possesses exceptional selling skills.
- Adaptable & Entrepreneurial: Thrives in a dynamic, matrixed environment by staying nimble, maintaining a growth mindset, identifying root causes, and creatively solving challenges.
- Collaborative Team Player: Actively seeks and offers feedback, excels at building relationships, and thrives when working closely with teams.
- Strong Communicator:
- Professional & Reliable: Consistently punctual and dependable, adept at handling client inquiries, complaints, and requests with empathy and professionalism.
- Brand Champion & Product Expert: Demonstrates deep product knowledge and delivers accurate, valuable insights to enhance the client experience.
- Detail-Oriented & Efficient: Consistently produces high-quality, polished work with exceptional efficiency and effectiveness.
Key Performance Indicators (KPI’s):
- Sales Performance: Drive results by focusing on conversion rates, Units Per Transaction (UPT), Average Unit Retail (AUR), and return clients.
- Excel in customer retention by delivering personalized experiences, leveraging effective networking, and maintaining exceptional Net Promoter Scores (NPS), fostering lasting relationships and loyalty.
- Task Management: Demonstrate efficiency and reliability in completing tasks accurately and on time.
About Leap:
The Leap platform powers insight-driven retail stores for modern brands, delivering superior performance with minimized risk. We manage 100+ stores across the country proudly partnering with trailblazing brands such as Billy Reid, Frankies Bikinis, Grown Brilliance, Malbon Golf, MZ Wallace, Paper Planes, Ring Concierge, SET and many others. To hear more about our platform directly from our CEO, click here!
Leap Perks:
- Bonus Eligible
- AllOne Health - Employee Assistance Programs
- 401K
- Accrued PTO:
- Part-Time hourly employees can accrue based on local laws
- Employee discount + wardrobe allotment for participating Leap brands
In order to achieve our mission, we need to work hard to create a diverse community of Leapers to support the brand and customers we serve and help us all grow and thrive individually and as a team. Our differences make our organization special and are paramount to our culture. Your age, skin color, beliefs, sexual orientation, nationality, disability, parental status, vet status, gender identity are valued.
What We Do
We're building the largest network of branded retail stores - powered by data, systems and scale. Our platform empowers the next generation of leading consumer brands to connect and grow with high value customers at dramatically reduced cost and risk. We now have 100 active stores today across the country in such hot spots as Los Angeles, Chicago, New York City, Austin, Scottsdale, Miami, San Francisco, and growing.
Why Work With Us
We achieved 50% growth YOY since inception. Just last year, we opened 54 stores and welcomed 14 new brands to the platform (all during a pandemic!). We just closed our Series B of $50 million in December 2021 and we are planning to grow 4x. We offer a hybrid model for work which affords flexibility. We have an open door policy and unlimited PTO!
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