PSC Front Face Agent (Level 6)

Description
You will lead aspects of transformation and operations, at the business unit level and globally. You work largely within existing partnerships and networks to deliver pre-defined business objectives, while formally managing a team. Your role may also require working within an influence model.
Additional Description
Required Qualifications

• College education degree (in progress to be evaluated)
• Prior experience in service delivered or MFG environment -- desirable
• Language skill: Spanish (mandatory)/ Upper intermediate English (desirable)
• Proficiency in MS Office- Excel Intermediate
• HR General process knowledge (desirable)

Preferred Qualifications

• Process Analytical Execution
• Interpersonal and Communication Skills.
• Adaptability.
• Self-Leaning
• Ability to work under pressure and multi-tasking.
• Strong typing skills are preferred.
• Self-motivated with ability to work both independently and as part of a team.
• Costumer Focus - Act to solve and address the complex queries to the leadership;
• Results and productivity oriented.
• Hight Attention to detail.
• Handle employee and Internal Areas requests

Responsibilities:

• Provide Front Face solution to employee, former employees, and Internal Areas requests
• Handling employee requests trough by phone, e-mail, chat and System Ticket.
• Case Management: address complex queries to Tier II and track them to final resolution and getting the feedback to initiator.
• Knowledge base update
• Ensure delivery of services attributed to his/her responsibility under Global metrics stablished -quantitative and qualitative.
• Contact references and perform background checks
• Quality evaluation alignment
• Continuous improvements for the stablished process

Diversity and inclusion are our strengths. We respect and value what each individual contribution to our team, including their origin, education, sex, race, ethnic group, sexual orientation, gender expression and / or identity, religious context, age, generation, and disability. We believe that our ability to meet the needs and expectations of an increasingly diverse and global customer base is closely linked to the diversity and inclusion that we experience within General Motors.
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.
Total Rewards | Benefits Overview
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Non-Discrimination and Equal Employment Opportunities (U.S.)
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.
Accommodations (U.S. and Canada)
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us [email protected] or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.