At Central Maine Healthcare our team members are committed to providing exceptional care and experiences for our community and for each other every day.
Central Maine Healthcare is seeking a Patient Support Access Specialist to join our team at the CT/Vascular Surgery office!
This is a Full Time, benefits eligible position
Position Summary:
Responsible for the patient experience as it relates to the administrative process, from start to finish. Point of contact for internal team members, external vendors/organizations, and patients. This position will play a key role in streamlining workflow to ensure efficient scheduling for:
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Consultations
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Testing
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Procedures
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Follow-up appointments
Ensures excellent patient experience, maximize reimbursement, minimize time from referral to procedure, and aid in positive outcomes.
Education and Experience:
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High School graduate or equivalent required. Associate degree preferred.
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Minimum of two years relevant experience, including knowledge of scheduling, registration, patient billing, and medical terminology required.
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Minimum of three years’ experience as surgery scheduler preferred.
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Demonstrates proficiency with data entry/keyboarding.
Essential Duties:
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Supports the patient and clinical team from all aspects of the administrative duties of a patient’s appointments.
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Accountable for scheduling and ensuring necessary paperwork is completed in accordance to the needs of the team.
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Maintains effective working relations with departments to ensure timely scheduling of testing and procedures.
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Processes prior authorizations for procedures and any testing that requires authorization.
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Responsible for claim reconciliation if prompted by the revenue integrity team.
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Performs clerical duties such as answering and directing phone calls, monitoring incoming mail, and replying to emails.
Living in Central Maine:
While not at work, our team members enjoy the endless opportunities for entertainment that Maine has to offer. Outdoor enthusiasts can enjoy skiing, boating along the coast and hiking at a state or national park. Centrally located to several popular attractions, residents can embark on day trips to Boston, North Conway, New Hampshire and Boothbay Harbor. Maine is a wonderful place to raise a family, with safe communities and great public and private schools.
About Central Maine Healthcare:
Central Maine Healthcare is an integrated healthcare delivery system serving 400,000 people living in central, western and Midcoast Maine. CMH's hospital facilities include Central Maine Medical Center in Lewiston, Bridgton Hospital and Rumford Hospital. CMH also supports Central Maine Medical Group, a primary and specialty care practice organization. Other system services include the Central Maine Heart and Vascular Institute, a regional trauma program, LifeFlight of Maine's southern Maine base, the Central Maine Comprehensive Cancer Center and other high-quality clinical services.
If you are passionate about making a difference and are looking for your next great career opportunity, we look forward to reviewing your application!
Top Skills
What We Do
Central Maine Medical Center (CMMC) located in Lewiston, is a Level II Trauma Center serving Androscoggin County and the surrounding region. CMMC’s “Centers of Excellence” include the Central Maine Heart and Vascular Institute, the Central Maine Comprehensive Cancer Center, the Neonatal Intermediate Care Unit, and a Trauma Services Program.
CMMC is also the southern Maine base for LifeFlight of Maine, the state’s only medical helicopter service. Supported by the latest technologies, CMMC’s skilled professionals provide outstanding care delivered with compassion, kindness, and understanding.
