The Provider Relations Associate is in charge of interacting with our medical providers, educating them on our processes, resolving escalations, and renegotiating appropriate tariffs with our providers.
Responsibilities
- Upload agreed tariff on respective providers’ profile on the admin dashboard.
- Resolve all internal and external tariff escalations for renegotiations promptly.
- Engage and acquire prospective providers.
- Train providers on accessibility and operations of the provider portal.
- Ensure credentialing and documentation of acquired providers.
- Respond and resolve complaints from providers promptly.
- Communicate with respective stakeholders changes to a provider’s status.
- Negotiate tariff with prospective healthcare providers (If necessary).
- Renegotiate tariff with existing healthcare providers (if necessary).
- Minimum of a first degree in Nursing
- 1-2 years experience in the HMO is an added advantage.
- Basic proficiency in the use of Microsoft Office tools
- Proficiency in data analysis and visualization (Tableau and Metabase)
- Strong negotiation and relationship management skills.
- Excellent communication skills.
- Willingness to travel when required
- Competitive salary and benefits package.
- Premium health insurance package
- Opportunity to make a significant impact on improving customer experiences.
- Collaborative and inclusive work environment.
- Professional development and growth opportunities.
Top Skills
What We Do
We use technology to make quality healthcare delightful, affordable, and accessible in emerging markets.
Since 2016, we have worked to combine the power of technology and data with the passion and dedication of a talented group of people devoted to providing great quality healthcare to regions that have typically been overlooked.
We do this by building an integrated healthcare system where we receive easy install mental payments from individuals and businesses and provide them healthcare through a combination of platforms, services and a fleet of modern clinics we operate alongside other third-party clinical partners.
