Project Support Associate

Change people’s lives and love what you do! Cochlear develops world-leading medical devices that help people hear. As a top 100 medical device company and market-leader in implantable hearing devices, more people choose a Cochlear-branded cochlear implant system than any other. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives.

The Opportunity

The Project Support Associate role has two main purposes which mainly to provide support to the R&D engineering teams with the creation and modification of documentation generated as part of product development project activities. On the other hand, this role provides a development opportunity to perform entry level project support tasks working along Project Support Specialists to plan, track and deliver selected work packages on product development projects.

Key Responsibilities:

• Create draft documentation by formatting content provided by engineers in accordance to the latest document templates.

• Reformat documents from old templates to the latest templates.

• Create document numbers in the Windchill System, in the relevant folder location in accordance with approved procedures.

• Provide support to engineers to ensure the document formatting, name, and attributes is correct prior to submitting for review and approval.

• Support engineers for the creation of parts by checking that the part attributes are correct and in accordance with approved procedures.

• Complete the linkage of parts and documents to ensure that part configuration is correct.

• Create product structures and the Bill of Materials, linking parts together based on details provided from the R&D Engineering Teams.

• Submit documents and Parts for review and approval in the Windchill System.

• Complete minor document and Bill of Material updates based on rework comments from the reviewers or approver.

• Monitor the progress of reviews and coordinate with engineers to ensure the documents are approved by the required date.

• Provide assistance as required to Project Support Specialists team with tasks assigned for the work packages they manage.

• Perform entry level project support such as, but not limited to: milestone tracking, meeting minutes, schedule updates, and cost tracking.

• Perform support tasks of increased complexity over time as assigned to suit the level of skill and personal development in the role.

• Coordinate meetings and maintain reporting systems to effectively plan and track work package delivery progress within JIRA.

Key Requirements:

• Possess Bachelor’s Degree in Engineering or Science mainly or any relevant field will be equally considered.

• Minimum 3 years of experience in an administrative role with decent knowledge in document control and change management.

• Experience with project administrative, excellent interpersonal, written and oral communication skills with MNC background would an advantage.

• Strong stakeholder engagement, task management skills and must be highly attention to detail.

• Proactive self-starter with the ability to manage multiple streams of work and independently prioritize tasks.

• Highly adaptable and work effectively in an entrepreneurial, fast-paced, deadline-driven, collaborative, and dynamic environment.

• Demonstrated ability to communicate effectively at different levels of the organisation and across functional disciplines.

• Great independency in resolving difficult problems and producing solutions using judgement inside and outside established procedures.

• Familiar with systems that is similar to Windchill, JIRA, Planisware (optional) and Confluence application.

• Computer literacy: Skilled in usage of MS Office applications (Word, Excel, PowerPoint, and Project).

Cochlear Malaysia provides shared services to support Cochlear’s global operations. The growing team of professionals in Malaysia provides critical support in areas such as IT infrastructure and applications, development and testing, business intelligence development and support, procurement, customer service, service and repairs and returned device analysis engineering.

If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the apply button below.

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