Project Operations Manager

As a Project Operations Manager, you will play a key role in ensuring the successful end-to-end implementation of projects while aligning with company KPIs. As Augury continues to grow and our initiatives become more complex and cross-functional, this role will be instrumental in driving operational excellence and project success.

This role is based on the East Coast, with quarterly travel to the NYC office as needed.

A Day in Your Life

• Ensure internal and external customer satisfaction through consistent results and transparency throughout the project lifecycle.
• Participate in internal handovers, including:
• Project Assignment: Facilitated by GTM, aligning with receipt of post-sales, site-specific criteria.
• Project Closeout: Ensured by POM to finalize deliverables and outcomes.
• Initiate project kickoff within ~3 business days of assignment, with flexibility for exceptions as needed.
• Tailor external customer communication to site needs and personas, using emails or calls as appropriate to keep projects on track.
• Act as the primary escalation contact to ensure timely resolution of customer issues, including scope changes, global multi-site deployments, and upsells.
• Maintain a project-specific forecast via SFDC under WOLI (Work Order Line Item) by product(s) and start/end dates.
• Installations
• Manage projects in a standardized manner against specific SLAs to ensure a consistent customer experience.
• Upon project (case) assignment, review the full scope of the opportunity, including products and quantities sold, scoped, and allocated per site-specific project.
• Identify and escalate any deviations in Incoterms, scope (quantity or product), or unplanned return visits to SFDC as opportunities to protect margins.
• Maintenance
• Assess the end-to-end scope of site-level needs, including IoT status, machine tagging, and cross-functional inputs to define a site-specific SOW (Scope of Work).
• Manage hardware swaps as a structured process, applying the same level of oversight as new installations to ensure full resolution and serviceability improvements.
• General Operations
• Actively participate in cross-functional or departmental initiatives as needed.
• Develop a working knowledge of Augury’s solutions and Bill of Materials (BOM) to support effective project execution.

What You Bring

• 5+ years of project management and leadership experience.
• Experience with CRM, project management tools, and centralized repositories/suites (e.g., GSuite) is required; ERP experience is a plus.
• PMP certification or equivalent is strongly preferred.
• Experience implementing lean processes.
• Background in full-stack solutions is preferred; hardware experience is required.
• Industrial experience is a plus.
• Strong communication skills with the ability to tailor messaging to different stakeholders.
• Process-oriented decision-maker with the ability to prioritize and multitask objectively.
• Ability to remain agile and balance standardized processes with necessary exceptions.
• Strong external relationship-building and stakeholder management skills.
• Proactive problem solver with a customer-centric, solution-oriented mindset.

We offer several perks that include flexible PTO, medical/dental/vision insurance, 401(k) match, stock options, paid parental leave, and WFH and phone stipend.

The pay range for this position in Colorado, California and New York City is $120,000 to $135,000. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. The pay offered may vary depending on several factors including, but not limited to, relevant education, qualifications, certifications, and experience.