Project Manager

ABOUT THE ROLE:

Zeno is looking for a Project Manager to support the Zeno Creative Studio.

As the Studio team’s project manager, you will be an integral part of daily operations, working closely with our account leads, Studio lead, creative teams, and key internal stakeholders to manage a variety of client and internal projects. You will also serve as the team’s knowledge manager, helping to ensure the proper storage and tracking of creative files, project timelines, and budgets.. This role is crucial to the successful execution of external and internal projects, both on time and on budget.

To succeed in this role, you must be a proactive, highly motivated, organized, and collaborative individual with strong communication and problem-solving skills. Experience working with creative teams in an agency setting is crucial.

This person will report to the head of project management with a dotted line to the head of the Studio. 

RESPONSIBILITIES:

• Coordinate and manage multiple projects from intake through final delivery.
• Serve as liaison between client teams, internal stakeholders, and creative Studio teams.
• Communicate project requirements and procure supporting materials to ensure projects move through the agency in a timely manner.
• Communicate scheduled deadlines and provide effective warning when delivery dates may be in jeopardy.
• Monitor and follow up with appropriate stakeholders on project development, clearly outlining owners, next steps, and potential risks (if any).
• Maintain up-to-date and organized files for all stages, from concept to completion.
• Initiate, develop, drive, and revise project timelines.
• Coordinate team briefings, internal reviews, and all other meetings needed to complete any given project.
• Reinforce the Agency process with all teams.
• Partner with client and finance teams to manage and communicate project burn, scope creep and participate in the monthly forecasting process.
• Must be able to estimate project costs quickly and effectively.
• Must have familiarity with staff plan creation and scoping process.
• Partner with client and resource management teams on resourcing needs to ensure the right team members are identified and allocated.

QUALIFICATIONS:

• Proficient in Smartsheet. Knowledge of Brandfolder is a plus.
• 2+ years of agency project management experience, working across multiple creative projects.
• Keen understanding of agency principles and project process terminology.
• True problem solver—able to anticipate roadblocks and offer solutions.
• Highly detail-oriented while managing multiple tasks and tight deadlines with confidence.
• Exceptional interpersonal skills necessary to interact with a range of personalities and establish effective relationships at all levels of the organization.
• Demonstrates patience and approaches all situations with a positive attitude and healthy sense of humor.
• Ability to balance a sense of urgency with a calm and confident presence.
• Ability to “bring order to chaos” by distilling disparate and/or ambiguous information into clear and actionable next steps while clearly outlining the “unknowns”.
• Fearlessness to raise your hand and ask questions and/or raise concerns. 

ABOUT US

Zeno Group is the fiercely independent and global, integrated communications agency, born from PR. We bring together the boldest and brightest talent to help clients across industries and sectors unleash the power of strategic communications. Guided by our "Fearless Pursuit of the Unexpected," we push the boundaries to achieve real business value and societal impact for clients. Winner of the industry’s most coveted awards including the 2024 PRWeek U.S. Outstanding Large Agency of the Year, 2023 PRWeek Purpose Agency of the Year, 2022 PRWeek Global Agency of the Year, 2022 PRovoke Best Large Agency to Work For in North America and a three-time winner of PRWeek’s Best Places to Work. Zeno has also been previously recognized by the Cannes Lions International Festival of Creativity. Zeno is a DJE Holdings Company.

ABOUT OUR BENEFITS 

Healthy, happy employees make Zeno better, so we have programs that support physical, mental and financial wellness. Our culture and benefits are designed to promote flexibility, celebrate diversity and support work/life balance. We offer a variety of medical, dental and vision insurance with prescription plans, as well as short and long-term disability. Our Be Kind to Your Mind program focuses on mental health, providing a paid subscription to Headspace and access to mental health providers and other services through a best-in-class employee assistance program. Employees are encouraged to bring their authentic self to Zeno and participate in our employee resource groups which build communities for sharing and support. And while we love our work, we believe in the restorative power of time off with generous vacation, paid holidays and self-care time. Employees are supported in their pursuit of financial wellness with a 401(k) plan, pretax flexible spending accounts, tuition assistance, life insurance and free access to a certified financial coach. And our unique ZenoFit program provides a monthly allowance to fund activities in your personal life that bring you joy and keep you healthy. These and other benefits are available to non-temporary employees in the US. 

Zeno Group is committed to diversity, equity and inclusion and proud to be an equal opportunity employer. We welcome and encourage racially and ethnically diverse people, members of the LGBTQ community, veterans, parents, individuals with disabilities and members of any and all protected classes to apply.