Project Manager

Classy, an affiliate of GoFundMe, is a Public Benefit Corporation and giving platform that enables nonprofits to connect supporters with the causes they care about. Classy's platform provides powerful and intuitive fundraising tools to convert and retain donors. Since 2011, Classy has helped nonprofits mobilize and empower the world for good by helping them raise over $7 billion. Classy also hosts the Collaborative conference and the Classy Awards to spotlight the innovative work nonprofits are implementing around the globe. For more information, visit www.classy.org.

Classy’s Professional Services Team is looking for an experienced Project Manager who will be responsible for managing implementations for our strategic customer accounts. The ideal candidate for this role is a detail-oriented customer advocate with experience delivering high quality, on-time SaaS implementations.

The Job…

• Deliver exceptional customer implementations for Classy’s fundraising and events platform 
• Manage projects end-to-end, which includes scoping, planning, execution, risk/issue mitigation and stakeholder management
• Gather information from customers to evaluate their needs and create tailored implementation plans that support business objectives 
• Work with customer and internal teams to translate requirements into out of the box or custom solutions
• Execute client implementation projects with sole responsibility for deliverables, overall project success, exceptional customer experience
• Deliver “hands on keyboard” configuration of customer instance, configuration and asset creation as required for completion of project 
• Identify, mitigate, monitor and communicate project risks and scope changes that may arise during the implementation
• Provide strategic guidance and training for customers through platform implementation and campaign development - ensure client campaigns and events are optimized for success, launch on time, and achieve donation volume and other customer business goals
• Build and maintain strong relationships with all internal and external project stakeholders
• Develop Classy product and non-profit industry subject matter expertise 
• Manage resource planning and utilization
• Collaborate with Tech Services, Customer Care, and Account Teams to ensure a successful onboarding experience and adoption of the Classy platform
• Contribute to team goals and initiatives through participation in team meetings, collaborate on / take ownership of projects driving process improvement, team enablement, etc. 
• Identify areas of challenge or opportunity for increased quality of delivery and take initiative to develop solutions, in partnership with team members / leadership, as needed

You… 

• 2-4 years of Implementation and/or Project Management experience
• Proven, hands-on experience successfully implementing SaaS and/or enterprise software applications
• Demonstrated ability to prioritize and manage workflow to meet deadlines
• Strong people skills to lead collaboration across functions and organizations
• Experience identifying and implementing process improvements
• Strong analytical, problem-solving and critical thinking abilities
• Natural problem-solver, comfortable with complexity and ambiguity
• Excellent organization and planning skills
• Proactive attitude with ability to independently solve conceptual problems and deliver results in challenging situations on time and in scope
• High-energy, team-first attitude: motivated to work collaboratively in a fast-paced, ever-changing environment to help our growing business
• Comfort with ambiguity, ability to work with minimal instruction

Preferred… 

• Experience managing client projects within the Salesforce ecosystem
• Knowledge of the non-profit industry, how it operates and the unique challenges it presents
• Experience with cloud-based CRM and Customer Success tools (Salesforce, ClickUp, etc.)

Why you’ll love it here: 

• Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year.
• Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere.
• Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together.
• Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits.
• Holistic Support: Enjoy financial assistance for things like hybrid work, family planning, and commuting, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being.
• Growth Opportunities: Participate in learning, development, and recognition programs to help you thrive and grow.
• Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups.
• Community Engagement: Make a difference through our volunteering and Gives Back programs.

We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose. Be a part of something bigger with us!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We are committed to providing diversity, equity, and inclusion training to all employees, and we do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.

The total annual salary for this full-time position is $66,500 - $99,500 + equity + benefits.  As this is a remote position, the salary range was determined by role, level, and possible location across the US. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training. 

Your recruiter can share more about the specific salary range based on your location during the hiring process. 

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at [email protected]

Dedication to Diversity 

GoFundMe and Classy are committed to leveraging Diversity, Equity, Inclusion, and Belonging to cultivate a culture that embraces and supports the unique identities, experiences, and perspectives of our people and customers.

Our diversity recruiting priority is recognized under our first DEIB Driver: Opportunity Foster Diversity - we identify, recruit, and invest in top talent- ensure our people reflect the unique identities, experiences, and perspectives of the communities we serve and are all given the chance to grow.

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Learn more about GoFundMe:

We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘24 annual report.

Our annual “Year in Help” report reflects our community’s impact in advancing our mission of helping people help each other.

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