Introducing Calabrio – The trailblazers in customer experience intelligence! Revolutionizing the way organizations connect with their customers; we empower businesses to elevate every interaction to new heights. Our cutting-edge cloud platform, coupled with AI-driven analytics tools, unlocks the true essence of customer sentiment, turning data into actionable insights with lightning speed.
Are you driven by innovation and looking to thrive in a fast-paced, growing environment? Join us at Calabrio and be part of our dynamic team! Help us in reshaping the landscape of customer experience – where every interaction becomes an opportunity, and every insight drives meaningful change.
We are seeking a dynamic and experienced Project Manager to lead the implementation and ongoing management of Contact Centre AI Solutions for enterprise clients. In this role, you will serve as the primary client liaison, driving project success by defining requirements, scope, and objectives while ensuring operational KPIs are met. You will collaborate with cross-functional teams to deliver innovative Conversational Intelligence solutions, foster client relationships, and support account growth through strategic program oversight and execution.
Fit is everything for us. We believe in hiring for attitude, skills, and potential. We offer lots of autonomy and flexibility to be excellent at delivering value and hitting goals—all with a remote-first mindset to help enable our teams to work as efficiently as they can. If you’re an entrepreneurial and results-oriented person who doesn’t shy away from a challenge, you’re going to enjoy working here. Are you who we are looking for?
What you’ll be doing:
- Prepare comprehensive project documentation, plans and reports
- Break projects into doable actions and set timeframes
- Assign tasks to internal teams and assist with schedule management
- Help prepare scope, budgets and resourcing schedules
- Monitor and manage project budgets to ensure costs stay on track and align with project goals
- Analyze risks and opportunities
- Oversee project procurement management
- Monitor project progress and handle any issues that arise
- Act as the point of contact and communicate project status to all participants
- Drive and delivery change requests for out-of-scope project items
- Support the Manager/Director to identify new customer opportunities
- Monitor customer accounts to ensure they are achieving their goals with the software, proactively addressing issues and identifying opportunities for growth and product adoption
- Solid experience working as a Project Manager and a proven track record of successfully delivering multiple multi-tenant SaaS projects, concurrently
- In-depth knowledge of project management processes, methodologies, and documentation.
- Strong analytical and critical thinking skills and are at ease conversing in both technical and business discussions and can comfortably switch between the two
- Strong problem solver, able to prioritize and get the job done
- Excellent client-facing communication skills. You are an exceptional communicator and can speak to all levels of the organization
- Experience with complex enterprise deployments, involving multiple vendors and stakeholders
- Experience in relationship management to engage with customers and ensure satisfaction and retention
- Experience with software development life cycle (SDLC)
- PMP or CSM certifications are a definite asset
- Storytelling and a passion for delivering amazing results with a high attention to detail
- Analytical thinker with strong problem-solving skills
Calabrio People are: Open, Clear, Ambitious, Accountable, Collaborative, Consistent
What we value most…workplace diversity and ensuring an environment of mutual respect. We believe that diversity and inclusion are critical to our success, and we are proud to be an equal opportunity employer. Our commitment is to continue to keep our people healthy, focused, and inspire creativity. Our team members are offered comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced work-life to achieve personal and professional success (all benefits are subject to eligibility requirements). As an Innovator with Purpose, you’ll feel motivated and truly excited to come to work!
Calabrio has 300 Global Partners, more than 2.25 million agents, and over 7,000 customers worldwide. We’ve been doing this for more than two decades and have been recognized by leading independent third parties such as Gartner, Forrester, and G2 Crowd as a leader and visionary. Thanks to the hard work and dedication of every Calabrio team member, we have been recognized by the Star Tribune Top Workplace for 9 years in a row, a 2022 certified Great Place to Work UK, named one of BC’s Top Employers for 2023, and recognized as a top 50 fast-growth company by Minneapolis/St Paul Business Journal.
Calabrio celebrates and fosters a culture that thrives on diversity. We are an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We provide employees with a work environment free of discrimination and harassment. All employment decisions at Calabrio are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, parental status, or any other status protected by the laws or regulations in the locations where we operate. We celebrate the >40 nationalities of team members that contribute to our success.
We recognize diversity comes in many forms, to foster an inclusive hiring experience any applicants who qualify under the Americans with Disabilities Act, as amended, or applicable state law, who are unable to comply with Calabrio’s application process due to their disability may be eligible for a reasonable accommodation. Request for accommodation in the application process can be made by emailing [email protected]. An applicant requesting an accommodation may be required to provide support for the requested accommodation. Calabrio will only share information concerning an applicant’s requested accommodation with those individuals who have a specific need to know such information.
Ready for Exponential Career Opportunities? Apply now
What We Do
Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. The scalability of our cloud platform allows for quick deployment of remote work models—and it gives our customers precise control over both operating costs and customer satisfaction levels.
Our AI-driven analytics tools make it easy for contact centers to uncover customer sentiment and share compelling insights with other parts of the organization. Customers choose Calabrio because we understand their needs and provide a best-in-class experience, from implementation to ongoing support.
Calabrio provides an easy to use workforce optimization suite for contact centers.
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