Project Manager

ResMed has always applied the best of technology to improve people's lives. Now our SaaS technology is fueling a new era in the healthcare industry, with dynamic systems that change the way people receive care in settings outside of the hospital–and tools that work every day to help people stay well, longer. We have one of the largest actionable datasets in the industry, creating a complete view of people as they move between care settings. This is how we empower providers–with vital insight to deliver the care people need, right when they need it.

We're also ensuring that our health solutions connect to other companies' networks. Because when objectives align, everyone wins. And as we work today to drive better care and lower costs, we're developing more personalized solutions for tomorrow, utilizing machine learning, intelligent care paths, and predictive protocols. If you are an innovator who wants to make an impact we want to talk to you! We have exciting opportunities supporting Brightree by ResMed and MatrixCare by ResMed!

 The Implementation Project Manager is responsible for exceeding client expectations through superior implementation, delivery and management of CitusHealth products and solutions. The Professional Services Project Manager is the key customer communicator and oversees complex

level projects, following comprehensive project plans and manages project team and stakeholders throughout the complete project life cycle. Video

meetings are hosted by the PM and manages ongoing customer communication. This role works directly with the customers to launch them successfully

and drive adoption. It supports the project team in creation of project/ program delivery strategies, including project plans, work breakdown structures, and

resource management. This role requires the ability to lead and motivate customers, encourage teamwork, ability to communicate effectively with senior

leadership, and possesses a clear vision of what determines a successful solution for the work effort and for the company.

Let's talk about Responsibilities:

• Effectively communicates and host video meetings that facilitates
• effective onboarding.
• Oversees detailed implementation project activities, as part of the
• professional services team and manages multiple customer installations
• simultaneously.
• Gathers system requirements and design solutions to business needs
• for optimal implementation and user experience.
• Manages project risk, schedule, and budget and revenue forecasting.
• Maintains contact and communication with all project team members
• and other participants to ensure conformance with requirements of
• each project and client user expectations.
• Implements strong project management practices (change requests, issue management, risk management and decision tracking) and contributes to standard client implementation methodologies and management best practices.
• Enables contract fulfillment and issue resolution by managing partnerships and handles escalation issues.
• ·Assists sales team during opportunity assessment and proposal phases of the professional service process, particularly as it relates to deployment approach, timeline and deliverables

Let’s talk about Qualifications and Experience:

• Deep industry knowledge of Healthcare Software Implementations
• At least 5+ years of experience in SaaS Professional Services with a minimum of 2+ years of software implementation project management work experience with increasing level of responsibility and complex enterprise projects
• Certification in PMP and/or LSS (Lean Six Sigma) preferred.
• Skills in decision making, facilitation, influencing, financial acumen, and negotiation.
• Bachelor’s degree
• Ability to manage complex projects of all sizes through cross-functional teams working within a SaaS environment.
• Superior organizational and project management skills
• Experience managing multiple concurrent projects with diverse working groups with an eye toward project dependencies.
• Strong analytical, problem-solving, and decision-making skills
• Working knowledge of the components of the software release process, including issues of development, documentation, release management and quality assurance
• Engages at the C-level to deliver project reviews and presentations

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Technical / professional qualifications:

• Must be a quick learner, self-directed, motivated, and have strong dedication and commitment level to the tasks at hand
• Proficient in MS Office Tools: MS Project, SharePoint, MS Visio, MS Power Point, MS Word, and MS Excel
• Proficient in Smartsheet and Salesforce
• Very strong written and verbal communication skills
• Ability to work in a fast paced, high-pressure environment on a high performing team.
• Ability to host video conference calls in a professional manner
• Must be able to work in a fast-paced, collaborative, project-oriented environment with the ability to own areas of the implementation team with minimal supervision. ​

We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.

Individual pay decisions are based on a variety of factors, such as the candidate’s geographic work location, relevant qualifications, work experience, and skills.

At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.  A reasonable estimate of the current base range for this position is: $89,900 - $105,000

​For remote positions located outside of the US, pay will be determined based the candidate’s geographic work location, relevant qualifications, work experience, and skills.

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.