At Totara, our strength is the efficiency with which we deliver innovative products and support to our customers. We are setting the standard for success in our industry. To help us continue our growth, we’re seeking an experienced project manager. This position will be responsible for managing projects, supporting and empowering our partner relationships along with leading our business analysis initiatives in our Application Management Services group. As an ideal candidate, you have proven project and customer management success experience in a high growth setting. Your technical planning, management and customer services skills are industry leading and you enjoy pushing innovative boundaries. You will support new levels of customer management services, onboarding and support that drive faultless execution and quality at Totara Learning Inc.
Critical Responsibilities :
- Lead and manage the new customer onboarding experience and process
- Understand and document engagement requirements
- Meet with internal and external stakeholders to ensure goals and requirements of customer solutions and support needs are met
- Support new business initiatives
- Successfully manage the Totara configuration methodology along with documentation and testing
- Develop strong, trusted relationships with customers to drive NPS results
- Contribute ideas and approaches to growth strategies
Required Skills:
- 5 plus years of experience managing customers in the learning or talent development market sector
- Knowledge of current talent development market trends
- Strong written & verbal communication skills
- Demonstrated ability to manage customer onboarding initiatives and teams including defining scope and budget, schedules, resources, and reporting
- Superior interpersonal skills
- Ability to perform as a leader, team member and individually
- Strong team building and collaborative skills
- Ability to lead in a fast paced and demanding environment
- Strong technical aptitude, organizational and presentation skills
- Proven flexibility and ability to contribute to customer success and organizational goals
Qualities of Success:
- Creativity and flexible, responding quickly to evolving markets and opportunity challenges
- Accountable and committed to achieving target goals with integrity and fearlessness
- Entrepreneurial and prepared to ignore the mediocre and target the highest levels of success
- Hunger to learn about Totara Products and become an evangelist
- No excuse demeanor, finding solutions to achieve target goals in any market environment
Benefits and Perks:
- Enhanced Parental Leave
- Private Health Insurance Cover
- Professional Development Opportunities
- Annual Wellbeing Allowance
- New Joiner home working set-up allowance
- Additional Paid Leave: Birthday off, Working days between Christmas and New Years Eve
This position reports to the Senior Director of Customer Success and is a full time, fully remote career opportunity that requires applicants to be US citizens and live in the United States. Some travel may be required.
What We Do
Totara is rapidly transforming the learning technology software market. Totara’s products are highly flexible and bring powerful freedoms to all organizations with formal and informal learning needs, both within the workplace and the extended enterprise.
They are used by many industry sectors, including finance, retail, energy, health, government and not-for-profit organizations. Customers range from small businesses to large multinational corporations – a testament to our innovation, robust versatility and scalability.
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