Project Manager, Managed Services

Project Manager, Managed Services

At Horizontal Digital, we hold ourselves to one key belief: You’re only as good as your worst customer experience. This mantra is what drives our digital consultancy to think beyond the easy answers and instead create websites, apps, portals, and other experiences that solve customer needs for Fortune 500 companies in intuitive and empathetic ways. And we make this lofty standard a reality by fusing strategy, data, design, and technology together to arrive at solutions that set the bar higher for everyone.  

We use these values to fuel superior results:  

Lock arms  

We forge relationships that make our impact 1,000x stronger. This means working across departments and engaging both our clients and our communities to deliver the greatest good.  

Show hustle

We’re not ones to sit on our hands and wait. Instead, we anticipate opportunities, collectively roll up our sleeves and find ways to execute the exceptional.  

Embrace change

From new technologies to workplace philosophies, we welcome the unexpected and constantly anticipate what’s next.  

Elevate empathy

We listen before we take action. This means understanding a variety of perspectives and holding ourselves to a higher standard of accountability.  

Never settle

We motivate each other to push past the easy answers and collectively arrive at bigger, more inspiring ideas.  

But enough about us. Let’s talk about you.  

We are looking for a Digital Project Manager who will lead full lifecycle digital transformation projects from inception to implementation using agile methodologies. You will organize, initiate, implement, and manage project plans for our clients.   

Our highly entrepreneurial, collaborative, and dynamic environment is the perfect place for smart, motivated people to make an impact.

What you’ll do:  

• Portfolio management and accuracy in agency revenue projections  

• Responsible for planning of work in coordination with subject matter experts.  

• Accountable to delivery best practices  

• Program level decision making based on margin and revenue data  

• Work in tandem with the Service Delivery Manager on escalations 

• Demonstrate ability to lead and motivate teams and to apply skills and techniques to solve problems strategically 

• Develop and implement process improvements 

Who you are:  

• You are process oriented and look for opportunities to enhance our work.  

• You get it done. Grit is your middle name. You are organized, have excellent time management skills, and have a spidey sense for issues before they arise. While doing all of that, you have a positive attitude and deliver high quality work for clients.  

• You are flexible and nimble with the ability to handle multiple demands and shifting priorities. Ambiguity is not something that scares you.   

• You’re an outstanding communicator. You can convey information to all key stakeholders in both written and verbal formats. Preparing and delivering presentations is second nature.   

• You are a natural leader and are often looked to for direction in crisis  

• Displays confidence when leading a conversation with willingness to have and share a point of view even if it's an unpopular opinion 

• Confident working and coordinating work in both Waterfall and Agile methodologies as appropriate based on client needs 

What you bring:  

• A minimum of 5 years client-facing digital project management experience.  

• A minimum of 2 years agency/consultancy experience. 

• A minimum of 2 years of experience managing large scale website projects that include discovery, strategy, user experience, creative design, front end development, website development, QA, deployments, and maintenance.  

• A minimum of 2 years of experience with Jira and Confluence.  

• Ability to earn SCRUM certification within 90 days.