Project Manager - Customer Success – SaaS

Company Description

What if companies had truly informed, engaged, and influential employees?

This is the challenge that Sociabble decided to take up in 2014, by launching an SAAS platform for Internal Communication, Employee Advocacy, and Employee Engagement.

10 years later, Sociabble is used in more than 180 countries, by companies such as Coca-Cola, Mars, Accor, EDF, Tata, Capgemini, Generali.

International since day 1, the company has offices in Paris, Lyon, Boston and Mumbai.

Sociabble was founded by two pioneers of the Internet, Jean-Louis Bénard and Laurent Gauthier, entrepreneurs and investors for more than 25 years, who in building the company, were inspired by the best of U.S.-based SAAS platforms, without being constrained by the caricatures or culture of Silicon Valley start-ups. Sociabble is identified by U.S. analysts as one of the best solutions on the market today.
 
Simplicity, kindness, respect, exemplarity, fairness, and trust are the values around which the company has developed. The teams consist of a mix of experienced and junior professionals, to facilitate day-to-day learning through mentoring.

It is in the Customer Success team that a permanent position is vacant:  

Job Description

The mission: 

Are you ready for an exciting role as a Digital Project Manager - Customer Success? 

Join our Consulting team, driving the success of client projects across the dynamic APAC region. With a core focus on project management, you'll partner with a skilled Customer Success Director, gaining insights to tailor strategies for your clients' objectives. 

Become their go-to expert in change management, communication, and employee engagement, while establishing a central role as the trusted advisor to clients.  

• Manage Enterprise accounts in the APAC region with a high-touch approach, providing extensive guidance and engagement with C-level executives and operational contacts. 

Onboarding  

• Plan the project launch schedule, and coordinate its execution, ensuring meticulous handling of complex implementation processes. 

• Coordinate relationships with various stakeholders (internal and external) and their governance throughout deployment. 

• Facilitate training sessions and workshops on the operational use of the platform. 

• Draft project progress reports, and provide regular feedback 

Business as usual 

• Provide strategic advice and conduct regular committees with clients (high-touch relationships, 1-to-1, 1-to-many). 

• Continuously analyze project data and KPIs, offering recommendations and coaching. 

• Analyze project results for each client and compile monthly project performance statistics, based on their KPIs.  

• Ensure the deployment of new features and expansions within enterprise accounts, including subsidiary onboarding initiatives. 

• Contribute to the implementation of cross-functional projects aimed at enhancing best practices and project management methodologies at Sociabble. 

• Draft project progress reports, share recommendations, and provide feedback. 

Qualifications

The ideal profile  

Essential affinity & Knowledges to apply: 

• Proficiency in new technologies, SAAS, and digital transformation.  

• Adept in internal communication, social networks, and community management. 

Before applying, please ensure you possess essential expertise in the following critical areas: 

• Minimum of 4 years in a related position 

• Efficiently manage multiple projects simultaneously (adhering to planning standards, Gantt charts, etc.). 

• Proven track record with enterprise-level clients, demonstrating strong interpersonal skills in engaging with C-level executives and diverse stakeholders (HR Directors, Communication Directors, etc.) 

• Your professional background includes hands-on experience in multiple regions, such as APAC, EMEA, US, etc. You are fully bilingual in English, as this language is integral to both client interactions and daily internal communication.  

• Having excellent organizational skills with a sharp attention to detail, being proactive, and rigorous. 

The perfect match? 

You will thrive at Sociabble if …  

• You have a strong taste for new technologies, the world of SaaS and digital transformation, and wish to practice in a constantly evolving environment.  

• You are looking for a job with strong responsibility coupled with freedom of initiative and would like to get involved in an ambitious project.  

• You wish to participate in an adventure and grow with an ambitious and benevolent team with globally recognized companies to ensure their satisfaction on their projects.  

• You like international, transparent environments where everyone can learn and be heard.  

Additional Information

Our perks:

🚀 Join an international Scale Up SaaS that’s certified as a Great Place to Work and as a “Best Workplace” for 2023. 

📈 Explore your new role with personalized and comprehensive onboarding, followed by workshops, Friday trainings, and year-round training sessions! 

💎 Enjoy benefits designed for your well-being at work: healthcare support, paid leaves and sick days.  

📅 Find your perfect balance with hybrid and flexible work (#LI-Hybrid), all while reuniting with your team in our beautiful office in Bombay each Thursdays. 

🔥 Connect with your colleagues through numerous events: afterworks, team buildings, town halls.

🌍 Choose a committed company: partnership with Tree Nation, where each Sociabble employee plants trees to offset their CO2 emissions. 

☀️ Embody our values: kindness, ambition, humility. At Sociabble, we are "Bootstrappers". 

Recruitment Process: 

• Call (45 minutes) - Lousia, Talent Acquisition  

• Written test (1h30)  

• Interview (1 hour) - Elliot, Chief Customer Officer 

• Interview (45 minutes) - Krusha, Director and Regional Head, Asia 

• Simulation interview (1 hour) - Vaibhavi, CSM & Elliot  

• Reference check  

Important information before applying:  

• Permanent Position 

• Based in Mumbai 

All your information will be kept confidential according to EEO guidelines.