Project Implementation Manager – World Rugby

Job Summary:

Division: Ticketmaster Sport - Tournaments

Line Manager: Vice President - Tournaments

Contract Terms: Fixed Term Q3 2025 to Q4 2029, 38 hours per week; some additional weekend/evening work will be required. Relocation support will be provided as per local policy for the suitable candidate.

THE TEAM

Ticketmaster Sport Tournaments division provides ticketing services to an increasing number of international sporting tournaments and events. Our services have been employed to provide the delivery of Ticketmaster’s ticketing services for World Rugby, including the Women’s Rugby World Cup 2025, Men’s Rugby World cup 2027 and Women’s Rugby World Cup 2029.

THE JOB

The Project Manager will co-ordinate and implement the delivery of Ticketmaster’s ticketing services for World Rugby, including Men’s Rugby World Cup 2027 and Women’s Rugby World Cup 2029.

Based alongside the organising committee in Australia you will be responsible for managing the systems implementation and service operations alongside Ticketmaster’s Australia based support staff together with a tournaments management team located in the UK. You will oversee planning and delivery of all operational tasks, including event build and inventory management, onsale management, ticket fulfilment, tournament time recruitment of box office staff, access control management and ticket office provision and operations.

WHAT YOU WILL BE DOING

• Recruiting and managing a small team of professionals to deliver all services for each World Rugby event

• Manage client relationships with World Rugby and the Rugby World Cup 2027 Local organising committee at a senior level including working in the client office.

• Working alongside Ticketmaster Sport and Ticketmaser Australia stakeholders and operations team to deliver all event related services for both our white label sports and marketplace platforms.

• Assist in gathering system requirements with the aim of developing the ticketing platform.

• Oversee critical project milestones.

• Provide regular and ad-hoc project reporting and statistics as required.

• Utilise the ticketing systems to assist in the delivery of the project.

• Ensure that best practice system use is applied to project delivery

• Manage systems and operational training for event time staff.

• Ensure activities meet with, and integrate with organisational requirements for quality management, health and safety, legal stipulations, environmental policies and general duty of care.

• Any other tasks as defined by the Ticketmaster Management Team

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• Demonstrated leadership ability.

• Experienced in delivering multi-venue ticketing operations ticketing event projects

• Skilled in the implementation and operation of ticketing systems

• Excellent communication skills and persuasive in gaining agreement between all team members

• English language essential.

YOU (BEHAVIOURAL SKILLS)

• Accountability – Take ownership and ensure that Ticketmaster obligations are met with client satisfaction.

• Integrity – Ensure that tasks are carried out in a professional manner.

• Teamwork – Work with the client, partner and Ticketmaster team to ensure a cohesive and inclusive collaboration. 

• Communication – Be clear and concise in your communication to all project team members and stakeholders.

• Service Excellence – You must deliver the best possible service to our clients and customers.

• Calm – You should be able to work calmly and rationally under high pressure situations.

• Flexible – You must be flexible in your working approach and in your working hours to enable you to work to our client and partners standards and requirements.

• Time management – working with the team to deliver the project on time within agreed timeframes

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. 

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business, we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us, and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

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