Company Description
"Leading the hospitality revolution", Accor is more than a hotel group. With luxury to economy, homestays to resorts, we are a holistic ecosystem of 40 brands in 110 countries, Talent and Solutions, ready to engage with the future’s endless possibilities.
Accor has an offer to bring new life to the way you live, work, play and do business with a personalized guest experience.
Join our dynamic ALL Loyalty team to contribute to exciting projects across multiple touchpoints. This internship is a great opportunity to gain hands-on experience in project coordination, content marketing, internal & external communications, and customer satisfaction analysis — all within an international hospitality group.
Job Description
Content Marketing & Program Promotion
- Manage and update Loyalty content across various platforms (website, CMS, internal docs)
- Translate and adapt terms & conditions, marketing materials, and FAQs related to the loyalty program
- Conduct content research to enhance customer-facing assets
- Promote the ALL loyalty program across digital touchpoints with a focus on impactful communication and user understanding
Internal Communication & Market Intelligence
- Support the creation and distribution of internal newsletters focused on loyalty and B2B news
- Conduct regular competitive intelligence to benchmark loyalty initiatives
- Create quality PowerPoint presentations
Customer Experience & Satisfaction
- Monitor and analyze customer satisfaction related to the loyalty program
- Test customer journeys and suggest enhancements to optimize the user experience
B2B Marketing Campaigns
- Support the development and deployment of B2B campaigns targeting business travelers and meeting organizers
- Coordinate the creation and updating of promotional pages using our CMS
- Assist regional hubs in the development of B2B marketing campaigns
Events
Contribute to the creation of loyalty offers internal to promote ALL at B2B events
Qualifications
- Autonomy, organization, and a proactive mindset
- Curiosity, eagerness to learn, and a genuine interest in loyalty
- Strong attention to details
- Fluent in English and French
- Strong proficiency in PowerPoint and ability to create impactful presentations
- Team player with the ability to work with various stakeholders on cross-functional projects
- An understanding of customer-centric communication
Additional Information
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Our Culture #BeALLyouAreWithALLyourHeart
At Accor, we are committed to diversity. Each individual, each personality, and each experience has its place to grow and make us grow collectively. Everything we do, we do with heart. We are creators of emotions, professionals of the human experience, open to others and the world around us.
- Our culture is inclusive. We value the richness of the 120 nationalities, the different backgrounds, the different stories that make up our company.
- We care for the world around us: our teams, our customers, our establishments, our environment are at the heart of our concerns. Our mission is human, essential: to bring cultures together, to open windows on the world, to provide unforgettable experiences, day after day.
- All our heartists are talents in the making, they are the future of our group and our hotels. Helping them grow professionally and develop personally according to their wishes and ambitions is our priority.
- Together, we imagine your future. Our group is large, with many opportunities, and the experiences are infinite.
- We dare to question the status quo. We challenge ourselves to always do better. We take risks, we dream the impossible and make it possible.
- Hospitality is teamwork, and we are stronger together. We believe in caring, we respect our differences and value all voices. We work as a team, saying what we do and doing what we say.
What We Do
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
