Project Coordinator, CS Operations

About the Role

As a Project Coordinator, you’ll fill a new and exciting role working across the entire customer organization! You’ll be tasked with supporting the implementation, coordination, and management of technology projects across the Customer Success organization. This role is responsible for assisting with planning, scheduling, tracking progress, and communicating updates to stakeholders, ensuring that project goals and objectives are met within specified timeframes and budgets. The ideal candidate is highly organized, detail-oriented, and capable of juggling multiple projects simultaneously.

Your Area of Focus

• Assist in the planning, execution, and monitoring of technology projects.
• Work with managers to develop project plans, schedules, and resource allocation.
• Track project deliverables, timelines, and budgets, ensuring alignment with project goals.
• Prepare and maintain project documentation, including status reports, project plans, meeting notes, and risk/issue logs.
• Update stakeholders on project progress, status changes, and milestones.
• Create presentations and reports to communicate project updates and performance metrics.
• Serve as a point of contact for project teams, stakeholders, and vendors.
• Facilitate communication between internal departments and external partners.
• Schedule and organize project meetings, prepare agendas, and ensure follow-up on action items.
• Identify project risks and assist in developing mitigation strategies.
• Document and escalate issues as needed to maintain project timelines and quality.
• Identify opportunities for improving project processes, workflows, and communication.
• Collaborate with team members to develop and implement process improvements.
• Work with cross-functional teams to gather requirements 

Contribute! Bring creative and innovative solutions to the team 

Your Professional Qualifications

• Required: 1-3 years of experience in project coordination or management, ideally in a business systems or technology environment.
• Required: Proficiency in project management software (preferably Jira) and Google Suite (Sheets, Docs, Slides).
• Nice-to-have: Experience working in or with a customer success organization
• Strong skills with attention to details
• Ability to work with ample autonomy 
• Versed in best practices for cross functional collaboration 
• Strong organizational and multitasking abilities with a keen eye for detail.
• Excellent written and verbal communication skills.
• Ability to work both independently and as part of a collaborative team.
• Familiarity with business systems (ERP, CRM) and basic understanding of business operations preferred.
• Additional duties as assigned by the management team

About Tebra

Kareo and PatientPop have joined forces to become Tebra, the digital backbone for practice well-being. While our teams are still supporting both products, our new hires and current employees are now united as Team Tebra. 

Tebra aims to unlock better healthcare by helping independent practices bring modernized care to patients everywhere. Well over 100,000 providers trust Tebra to elevate their patient experience, and help them grow their practice. At Tebra, we’re building the future of well-being together. That shared vision for tomorrow begins with compassion and humanity today.

Our ValuesStart with the Customer 

We get to know our customers - and their patients - and look at the world through their lens.

Keep It Simple

Healthcare is too complex. We aim to simplify it for everyone.

Stay Entrepreneurial 

We reject the status quo and solve problems with creativity, perseverance, and a bias to action.

Better Together

We are diverse, humble, and collaborative. We put the team first and win together.

Celebrate Success

Life is short and joy is underrated. We take time to have fun and celebrate success.

Perks & Benefits 

To assist with all of life’s needs, Tebra also offers a wellness and childcare subsidy and a University/Education discount! We also offer a number of resources to help you keep your mind and body healthy. Check out obe Fitness for a great workout, or LifeWorks Employee Assistance Program to find mental health resources, along with other resources for everyday occurrences.
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