Company Description
Shrikon is an IT Solution company headquartered in Dallas, TX. It is founded in 2008 and operates in US, Canada and India. Sysha group offers a wide variety of services that include contract staffing, permanent placement, career transition and talent development, as well as outsourcing and consulting. Shrikon serves diversified client domains such as ecommerce, Telecom, Robotics/Drone and Financial industries amongst others.
Job Description
Job Description: ServiceNow TSM and TSOM Architect
Location: Irvine, CA
Job Summary: We are seeking an experienced ServiceNow TSM and TSOM Architect to join our dynamic team. In this role, you will be responsible for designing, implementing, and optimizing ServiceNow solutions specifically for the Telecommunications industry using the TSM and TSOM modules. You will work closely with clients and internal teams to deliver innovative solutions that streamline telecom operations and enhance service delivery.
Key Responsibilities:
1. Lead the architectural design and implementation of ServiceNow TSM and TSOM solutions for telecom clients
2. Develop and maintain solution blueprints, technical specifications, and integration designs
3. Collaborate with clients to understand their business requirements and translate them into technical solutions
4. Provide expert guidance on ServiceNow best practices, particularly in the telecom domain
5. Mentor and guide junior team members on ServiceNow TSM and TSOM implementations
6. Ensure solution designs align with client's business objectives and industry standards
7. Conduct technical reviews and quality assurance checks on deliverables
8. Stay updated on the latest ServiceNow releases and features, particularly those relevant to TSM and TSOM
9. Participate in pre-sales activities, including solution demonstrations and proposal development
10. Troubleshoot complex issues and provide escalation support
Qualifications
Required Qualifications:
1. Bachelor's degree in computer science, Information Technology, or a related field
2. Minimum of 10 years of experience with ServiceNow platform, including at least 3 years of hands-on experience with TSM and TSOM modules
3. ServiceNow Certified System Administrator and ServiceNow Certified Application Developer certifications
4. Strong understanding of ITIL processes and telecom industry standards
5. Expertise in ServiceNow scripting, workflow design, and platform customization
6. Experience with integrating ServiceNow with other telecom systems and tools
7. Excellent problem-solving and analytical skils
8. Strong communication and presentation skills
9. Ability to work effectively in a team environment and lead technical discussions
Preferred Qualifications:
1. Master's degree in a relevant field
2. Additional ServiceNow certifications, such as Certified Implementation Specialist - Telecommunications Service Management
3. Experience with other ServiceNow products like ITSM, ITOM, and CSM
4. Knowledge of telecom network technologies (e.g., 5G, fiber optics, SDN/NFV)
5. Experience with Agile/Scrum methodologies
6. Project management experience
Additional Information
All your information will be kept confidential according to EEO guidelines.
Top Skills
What We Do
Shrikon is focused in providing resolution to develop your business in all aspects with our extensive team of IT professionals.
Our Technology Model focused on delivering high quality deliverable to your organization Budget, Time and Scope. We have the scalability in all areas and platforms. Our professionals, Products, Tools and Methodologies are our assets which would help client success
Services:
ERP Consulting
Application Management
Smart Sourcing
Solutions:
Billing and Ordering Solutions
System Integration
eSourcing
CRM Solution
Business Intelligence
Other Cutting Edge Solutions
