Program/Project Manager

Fresenius Medical Care is the world's leading provider of products and services for individuals with renal diseases of which around 4,2 million patients worldwide regularly undergo dialysis treatment. Dialysis is a vital blood cleansing procedure that substitutes the function of the kidneys in case of kidney failure.
Our Global Business Services teams provide essential services to our Fresenius Medical Care teams around the world that make it possible for us to deliver life-changing care to more than 75,000 patients annually.
 

Goal of the function:

As a Program/Project Manager of the Global Business Services team, you will part of a dynamic team working across the enterprise to manage business process transitions from existing locations to offshore/nearshore or provider locations. Your primary focus will be transitions but other projects might be included as directed. Fresenius Medical Care is a fastpaced environment, and we are looking for someone who can hit the ground running to manage multiple responsibilities and projects while producing high-quality work.

The role is located in Bangalore.

Type of job: hybrid.

Key Responsibilities:

• Manage the transition scope and coordinate all stakeholders

• Build and manage transition plans

• Act independently to deliver to schedule, budget, and scope

• Run projects, monitor progress, track risks while escalating and driving to resolution as needed

• Report on status

• Support resource and financial reporting

• Run projects, monitor progress

• Execute project controls

• Support the business case creation, presentation, and gather approvals

• Create efficient and effective project plans, taking into consideration the respective organizational and operational structure needs and adjust approach accordingly

• Deliver on the transition/project plan Report project/transitions progress, and risks. Develop corrective action where necessary.

• Own communication and relationship with countries in respective region

Delivery and Execution:

• Execute on transitions/projects in line with recognized best practice methodology (planning, managing risk, governance, quality assurance, issue resolution, reporting) within the approved schedule

• Collect business/country requirements and understand the business needs

• Act as a liaison for all activities and stakeholders for assigned transition/project

• Manage day-to-day communication for assigned transition/project

• Manage the change and assess the risks and be able to implement proper mitigation plan where required.

• Coordinate and facilitate the process of documenting project/transition related policies and procedures, if required.

• Identify and document additional process improvements opportunities for possible implementation after the Transition and/or Projects closure.

• Coordinate the training/workshops of local personnel in the respected countries/regions or/and Shared Service Center employees

• Ensure seamless transfer of business processes from local sites to the Shared Services incl. service level agreements (in cooperation with GBS Service Management)

• Manage all stages of the migration process are successfully completed

 Requirements:

• Academic degree or equivalent experience in relevant subject matter

• Project Management certification

• Experience in transitioning complex projects

• Extended knowledge of service transition methodology, tools and templates. Has strong implementation experience.

• 3+ years of experience in transition project management

• Good understanding of change management

• Background in business processes in BPO or Shared Service Center environment

• Knowledge of process improvement methodology a plus

• Excellent written and verbal communication skills paired with persuasiveness and self-confidence with strong intercultural skills and understanding.

• Team Player with a strong drive to create positive work environment, able to motivate and empower employees. Ability to work effectively across team.

• Passion for continuous learning, ability to solid comprehension and fast familiarization with new and complex tasks

• Solution-oriented, proactive and out of the box thinking personality

• Excellent skills to set priorities and self-manage high volume workload

• Ability to take the lead and proactively work on solving the issues or potential risks

• Very good planning and organizational skills

• Ability to work independently in ambiguous, dynamic environment.

• Very structured way of working with focus on efficient and effective processes even under pressure.

• Familiar with current project management tools

• Understand and use current communication software and systems and has a good grasp of data security/protection and related topics

• Strong IT user knowledge (MS Office 365 etc.)

Critical Skills

• Communication - Able to clearly present information through the spoken or written word; read and interpret complex information; talk with customers or clients; listen well.

• Customer Focus - Able to demonstrate a high level of service delivery; do what is necessary to ensure customer satisfaction; deal with service failures and prioritize customer needs.

• Flexibility - Able to remain open-minded and change opinions on the basis of new information; perform a wide variety of tasks and change focus quickly as demands change; manage transitions effectively from task to task; adapt to varying customer needs.

• Planning, Prioritizing, & Goal Setting - Able to prepare for emerging customer needs; manage multiple projects; determine project urgency in a meaningful and practical way; use goals to guide actions and create detailed action plans; organize and schedule people and tasks.

• Policies, Process, & Procedures - Able to act in accordance with established guidelines; follow standard procedures in crisis situations; communicate and enforce organizational policies and procedures; recognize and constructively conform to unwritten rules or practices.