Programmes Coordinator

Company Description

As the National Measurement Laboratory (NML), we are the UK’s designated institute for chemical and bio-measurement and support the work of the Government Chemist. We have a national role to help ensure the many thousands of chemical and bio-measurements performed each day are accurate and reliable. We ensure trust and confidence in chemical and bio-measurements in the UK. Our work addresses fundamental and emerging measurement challenges, helping to foster innovation and promoting productivity and economic growth.

The Programme Management Team is responsible for formulating and managing the government funded programmes that support LGC’s Government Chemist and designated NML functions. The team plays a key role in managing customer relations and ensuring effective delivery of a wide portfolio of projects. The Knowledge and Skills Exchange team is responsible for developing training materials and delivering training courses to support laboratories in ensuring the reliability of their measurement results.

An opportunity has arisen for an experienced administrator to join the Programme Management team in a supporting role, primarily to assist the programme and project managers with the planning, monitoring and customer reporting of the research and development projects delivered by the NML. The role will also support the NML’s Knowledge and Skills Exchange Team in marketing, scheduling and delivering online and face-to-face training courses.

Job Description

Programme Support & Coordination

• Coordinate internal project review meetings, prepare agendas, and track key actions.
• Coordinate the production of regular customer reports, gathering project updates from Project Leads and Project Managers.
• Manage customer invoicing efficiently.
• Plan and arrange biannual customer meetings, including scheduling, venue bookings, and logistics.
• Assist in drafting meeting agendas, preparing materials, and detailing key takeaways.
• Support Project Managers with updating project information in the company’s ERP system (IFS).
• Provide administrative and general support to the Programme Management and Commercial teams.
• Handle corporate credit card transactions and purchases.

Training & Knowledge Sharing

• Serve as the main point of contact for training enquiries via phone and email.
• Manage course bookings and communicate with delegates.
• Schedule online and in-person training courses, coordinating room and refreshment bookings.
• Oversee customer invoicing for training services.
• Distribute training materials and instructions to delegates.
• Gather and compile feedback from course participants to drive continuous improvement.

Qualifications

• 3+ years of experience in administrative or coordination roles.
• Strong proficiency in Microsoft Office applications.
• Outstanding organizational and record-keeping skills.
• Ability to prioritize tasks, manage multiple projects, and meet deadlines.
• Strong verbal and written communication skills.
• Ability to work both independently and as part of a team.
• Attention to detail and a proactive approach to problem-solving.