Programmer/Analyst, Senior

As an SAP Consultant in our L2 support team, your primary purpose is to provide expert-level support and resolution for Plant Maintenance (PM), Quality Management (QM) as well as Warehouse Management (WM) module-related inquiries. You’ll collaborate with national and international internal customers, troubleshoot issues, and ensure smooth order processing and fulfillment. Your role involves analyzing incidents, creating solution concepts, and implementing customized solutions within the SAP ecosystem.
The SAP Shopfloor Consultant works globally in cooperation as well as alignment with other SAP teams and reports directly to appointed IT Manager ‘SAP Global Operational Support’.

Key Roles & Responsibilities

• The role is responsible of day-to-day workload activity coming from different sources in form of incidents, requests and project tasks. The individual who fills this role is responsible for managing outcomes and results. To fulfil this, collaboration with internal and external IT colleagues as well with business users is necessary.
• Independently handle and resolve inquiries from national and international users related to the SAP PM/QM/WM modules.
• Analyze customer requirements and incident reports. Within L2 support scope, configure and customize SAP solutions based on business needs. Customer would be e.g. business process owners, key users or end users.
• Collaborate with other IT teams to ensure seamless support, reflecting IT organization and responsibilities.
• Be up to date on solution directions by BorgWarner architecture as well as design team and advise the customers accordingly.
• Document and test processes and functionalities.
• Continually look for ways to drive best practice processes and procedures, maximizing customer value.
• Translate non-technical requirements into technical business requirements.

Required skills

• Bachelor’s degree in business informatics, computer science or a related field with a strong ERP background
• 6+ years of experience in the described area of responsibilities, preferably in automotive industry
• Strong knowledge of configuration/customizing of SAP PM, QM as well as WM.
• Experience to work in a SAP support role and communicate well with global/regional IT teams, internal customers and suppliers.
• Ability to prioritize multiple tasks, work under tight deadlines, and handle changing priorities.
• Results oriented with problem solving and analytical skills.
• Be an active part in a multi-national team.
• Good communication and presentation skills in English (both written and oral)
• Interested in monitoring the KPIs and SLAs of the services provided by the team to improve overall team performance.

Nice to have skills

• Additional knowledge in SAP modules outside core scope would be beneficial.
• Knowledge of ABAP debugging would be a plus.
• Exposure to ITIL and/or other structured service management methodologies
• Comfortable facilitating workshops with small and large groups
• Team lead skills for intercultural teams

Key Competencies:
 

Customer Focus – Is dedicated to meeting the exceptions and requirements of internal and external customers; Gets first-hand customer information and uses it for improvements in products and services; Acts with customers in mind; Establishes and maintains effective relationships with customers and gains their trust and respect. Takes the time to explain clear impact of all customer’s options when difficult decisions are required.

Ethics and Values – Adheres to an appropriate (for the setting) and effective set of core values and beliefs during both good and bad times; Acts in line with those values; Rewards the right values and disapproves of others; Practices what he/she preaches. Take personal own ship of work.

Drive for Results – Can be counted on to exceed goals successful; Is constantly and consistently one of the top performers; Very bottom-line oriented; Steadfastly pushes self and others for results.

Interpersonal Savvy – Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; Builds appropriate rapport; Builds constructive and effective relationships; Is ready to help others in gray areas where responsibilities are not clearly defined, uses diplomacy and tact; Can diffuse even high-tension situations comfortably.

Dealing with Ambiguity – Can effectively cope with change; Can shift gears comfortably; Can decide and act without having the total picture; Isn’t upset when things are up in the air; Doesn’t have to finish things before moving on; Can comfortably handle risk and uncertainty.

Functional Technical Skills – Has the functional knowledge and skill to do the job at a high level of accomplishment.

Internal Use Only: Salary

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