Program Support III

Summary
The remote Program Support III will play a critical role within the organization, providing essential project support. The Program Support III is responsible for overseeing routine project tasks, meetings, correspondence, and establishing and maintaining operational standardization across the project.  Must possess a blend of organizational skills, attention to detail, and strong writing abilities to help streamline office operations and support. 
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Understanding the client program objectives and alignment of operational support activities to meet those objectives  
• Directly support the Program Management team on project and operational needs, including scheduling meetings, managing calendars, and coordinating travel arrangements
• Provide direction, guidance, and instruction to contract team members on administrative procedures
• Oversee the quality and timely delivery of contract deliverables, invoices, status reports, staffing changes, and other contractual correspondence
• Directly support the Program Management on travel requests, training, maintaining inventory, ordering supplies, and ordering supplies (ODCs)
• Track and maintain weekly and monthly report deliverables on SharePoint and customer Google Share drives  
• Assists in the establishment of Program standards, policies, and processes.  
• Track and maintain project operational metrics (e.g., staff volumes), project-wide training completions, and annual compliance actions  
• Arrange the logistics for meetings, including scheduling the time, space, and equipment, coordinating with participants, and distributing handouts and agendas
• Schedule and facilitate customer, team, and project meetings and capture notes, risks, and action items. Ensure the tracking and follow-up of action items, risk register, etc.  
• Use software applications to prepare correspondence, reports, charts, and forms
• Maintains/or provides assistance with administrative and financial tracking systems and assists in the design and maintenance of spreadsheets and databases to support these systems
• In coordination with the Program Manager, Project Managers, GAMA-1’s Recruiter and HR Department: 
  • Coordinates and supports the recruiting efforts on the contract   
  • Supports team to develop and post position requirements, works with internal and external recruiters, coordinates interviews, etc. 
  • Coordinates and supports the onboarding and offboarding activities of employees
  • Assist with the onboarding, transfer, and offboarding of staff members to include badging, access, and device shipment, and return tracking
  • Coordinates with the government to maintain GFEs 
  • Establish and maintain project standard documentation templates such as standard operations procedures (SOPs), user manuals, guides, instructions, and procedures 
  • Collaborate with subject matter experts to gather technical information and ensure documentation is up to date. Develop templates and documentation standards to ensure consistency and quality across all technical document 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Basic Qualifications

• Bachelor's degree in communications, English, Technical Writing, or a related field, or equivalent relevant work experience
• 8 years of relevant work experience
• Prior work experience in a federal agency or government contractor
• Proven experience as a project coordinator, senior administrative assistant, or project analyst supporting a technical program 
• Ability to work independently, manage multiple tasks, and meet deadlines 
• Experience in working with technical teams and understanding technical content
• Strong technical writing experience with a portfolio of documentation examples
• Excellent written and verbal communication skills, with a keen eye for detail and clarity
• Strong follow-up, organizational skills, and ability to prioritize tasks
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), SharePoint, Google Drives, familiarity with content management systems (CMS) and document management tools is a plus 

Preferred Qualifications

• Experience in creating documentation for software, hardware, or technical products 
• Knowledge of Jira, Confluence, HTML, or other markup languages is a plus

Physical Demands

• Prolonged periods of sitting at a desk and working on a computer
• Frequent use of a keyboard, laptop, and mouse
• Effective written and verbal communication skills for working with customers, collaborating with team members

Work Environment

• Work is normally performed in a remote environment

Proficiency Requirement: 
The candidate is expected to demonstrate proficiency in all essential job functions, tools, and processes related to this position within the first 90 days of employment. This includes acquiring a thorough understanding of job-specific responsibilities, systems, and workflows as outlined during onboarding and training. Failure to meet this requirement may result in additional training, reassessment, or other actions as deemed necessary by management.
 

The base salary range for this position is $60,410 to $85,156.