Program Supervisor, New York City Scholars - Programming

About the Opportunity

Job Summary:

The New York City Scholars (NYCS) Program is a unique opportunity for first-year students at Northeastern University. Students will study at our partner institution Marymount Manhattan College during the Fall and Spring semesters of their first year and enter Northeastern University Boston in the Fall semester of their second year. Partner universities provide academic courses to the participants while Northeastern University Global Network First Year Program and Student Life staff provide on-site leadership and support services.

With supervision from the Associate Director of Global Network First Year Programs, the Program Supervisor role is a year-round, full-time, benefits-eligible position that requires the person in this role to live on-site with students.  

During the extended academic year (summer, fall, and spring), this individual will live on-site and oversee the operations for the NYCS Program location leading up to and through the fall and spring semesters with some remote work during parts of the summer.  The Program Supervisor will work with Student Life and other campus partners on special projects and specific goals to ensure student and programmatic success. 

Individuals will work non-traditional hours, including some evenings and weekends, supporting student programming and attending to the safety and well-being of students and staff. They will also serve on an on-call rotation while on location.  

Responsibilities during the Pre- Departure phase (late spring through summer) could include: 

• Support enrollment management yield goals by presenting to prospective students and families 

• Serve on various GEO working groups and committees to improve future on-site operations 

• Provide consultations and training to colleagues on matters of student mobility, transition, and Northeastern partnerships 

• Support programming and provide resources to develop a cohort of Alumni Ambassadors, including recruitment, selection, training, and ongoing cohort-building initiatives 

• Collaborate with Student Life and other strategic university partners to plan and facilitate site staff onboarding and training  

• Assist with logistical planning of site staff training and student pre-departure orientation for various mobility programs 

• Liaise with Student Life departments and engage with campus-wide community building efforts, transition, and integration support for NYCS students  

Responsibilities during the fall and spring semesters could include:  

• Relationship Development

• Build partner relationships and serve as global first-year program experts

• Act as the primary point of contact for the partner while leading, managing, and tracking the quality and diversity of academic, cultural, and social programming for NYCS  students  

• Serve as a liaison with staff and faculty from the partner institution and GEO Central Staff 

• Serve as a conduct hearing officer as needs dictate 

• Program Development 

• Drive global learning outcomes and initiatives on site, as well as critical first-year skills such as problem-solving, critical thinking, building resilience

• Ensure student programming and operational activities are effective in budgetary oversight 

• In partnership with the Student Success Manager and Program Supervisor, Academics, guide and direct Student Success Coordinators on planning and implementing global learning academics and advising support 

• Plan, coordinate, and oversee the on-site orientation for NYCS students in collaboration with the partner and NU Student Affairs 

• Student Success, Wellness, and Support 

• Encourage student academic success, respond to student concerns, and connect students to resources 

• Work with site staff, Student Affairs, GEO, and the Global Safety Office to create a safe and secure environment 

• Work with Student Affairs on managing crises and further develop skills to confidently triage and communicate with families and emergency contacts as situations arise 

The Program Supervisor will work collaboratively to support the safety and well-being of students and contribute to the development and overall success of the students and the program. Responsibilities may vary based on site placement, the needs of students, Global First Year Programs, and Student Affairs.  

Minimum Qualifications: 

This highly demanding position requires a significant amount of patience, flexibility, assertiveness, diplomacy, and self-initiative, as well as substantial experience living abroad and working in fast-paced and ambiguous environments. This position requires a unique and flexible individual prepared to navigate the personal and professional challenges of location changes, varied responsibilities, and co-supervision models.

• Bachelor’s Degree required in a relevant field, Masters preferred

• Minimum 3-4 years of demonstrated student service experience or higher education experience in a residence life or student affairs capacity 

• Experience with supervision, leading teams, and managing diverse staff 

• Experience living, working, or studying abroad- or demonstrated equivalent experiences 

• Experience working closely with high school or undergraduate students 

• Experience with crisis management, mediation, and conflict resolution 

• Flexibility and demonstrated ability to excel in fast-paced environments, navigate ambiguity, and take actions that satisfy diverse interests 

• Demonstrated history of supporting, advocating for, and/or leading DEI initiatives and values 

• Proven ability to coordinate and manage events for large groups with enthusiasm and attention to detail 

• Experience with budget reporting  

• Fluent in English, additional language abilities a bonus 

Preferred Qualifications: 

• Location/area expertise and local language proficiency 

• Knowledge or experience of Northeastern University 

• Understanding of NAFSA: Association of International Educators’ professional ethics and competencies 

Position Type

Student Services

Additional Information

Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.  

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

Compensation Grade/Pay Type:

107S

Expected Hiring Range:

$52,821.00 - $74,607.75

With the pay range(s) shown above, the starting salary will depend on several factors, which may include your education, experience, location, knowledge and expertise, and skills as well as a pay comparison to similarly-situated employees already in the role. Salary ranges are reviewed regularly and are subject to change.