Catastrophe Planning and Logistics Manager

Catastrophe Planning and Logistics Manager

Are you ready to make a lasting impact during critical moments? We are looking for a dedicated Catastrophe Planning and Logistics Manager to lead efforts in delivering timely resources and services to AAA members and the ACE organization following disasters. By leveraging data, technology, and collaboration, you will streamline claims processes, mitigate risks, and provide legendary service when it matters most.

Responsibilities:

• Develop and implement cohesive and synchronized logistics plans for catastrophe (CAT) response, ensuring both short- and long-term readiness.

• Create and maintain efficient, transparent systems for procurement and delivery of goods and services essential for effective and timely disaster response.

• Train and lead teams to effectively execute emergency operations.

• Coordinate resources, personnel, and logistics in disaster-affected areas.

• Continuously assess and improve disaster response strategies to enhance readiness and effectiveness.

• Plan and coordinate exercises to enhance Claims department readiness and address potential limitations.

• Manage and execute coordination, communication, tracking, and reporting for all Catastrophe Claims events.

• Conduct catastrophe update calls with executive staff during disaster events, providing status updates and key event-specific data.

• Work closely with internal and external partners to enable the CAT team to receive, store, and issue equipment and supplies during catastrophic events.

• Develop transportation operations to efficiently distribute supplies, equipment, and services in response to disasters within the ACE footprint.

• Act as the focal point for executing, integrating, and synchronizing multi-discipline logistics operations, ensuring alignment with organizational catastrophe response goals.

Qualifications:

• Bachelor degree preferred.

• 4-6 years of Claims Management or related experience required.

• Proven experience in disaster management, emergency response, or related fields.

• Strong leadership and organizational skills, with the ability to inspire and direct teams.

• Ability to remain calm and make critical decisions under pressure during emergencies.

• Excellent communication and collaboration abilities for coordinating across diverse stakeholders.

• Familiarity with regulatory guidelines, such as CEA, FEMA, and local and state government protocols.

• Relevant certifications in emergency management or disaster recovery are preferred.

• Strong problem-solving and decision-making skills under high-pressure scenarios.

• Exceptional organizational abilities and attention to detail.

• Excellent interpersonal skills for managing diverse teams and partners.

Join us in making a real difference where it counts. If you're driven by challenges, thrive under pressure, and have a passion for disaster preparedness and recovery, we encourage you to apply.

The starting pay range for this position is:

$106,200.00 - $156,400.00

Additionally, for full time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.

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Remarkable benefits:
•    Health coverage for medical, dental, vision
•    401(K) saving plan with company match AND Pension
•    Tuition assistance
•    PTO for community volunteer programs
•    Wellness program
•    Employee discounts

Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).