Program Manager

Bullhorn's core purpose is to create an incredible customer experience, and the organization has a sharp focus on delivering very high quality products and services to its customers. The company culture is shaped by five Core Values: Ownership, Energy, Speed & Agility, Service, and Being Human. Each value, and its underlying definition, serves as a behavioral guide for employees as they interact with customers and fellow coworkers and is an embedded way of operating across our organization.

Bullhorn fosters a dynamic and supportive environment where hard work and great results are rewarded and celebrated. We value openness and continuous improvement, encouraging team members to acknowledge challenges and learn from them. With a strong focus on growth, we provide ample opportunities for career development and prioritize promoting from within. We believe that leaders should care deeply about the development of their employees at all levels, emphasizing emotional intelligence and accountability. Our leaders collaborate closely to ensure the success of their teams, and we work together to achieve shared goals, creating a positive and empowering workplace for everyone.

About the Role

Reporting into the Managed Services team in Global Technical Services, the Program Manager, Managed Services will engage on multiple programs. This includes, but is not limited to Critical Engagements, Managed Services Engagements, Solutions & Products, Internal Operational Initiatives, focused solutioning efforts for specific customer needs, urgent correlated or thematic issues, and prototyping new solutions & offerings leveraging existing and new technologies. Within these assignments, the Program Manager will be responsible for stakeholder and project team alignment, project management of each program, facilitating customer and internal steering committee meetings, documenting requirements and key decisions, identifying project risks, acting in the best interest of Bullhorn and the customer’s technical health.

You will need to have a passion for keeping things organized as well as a tenacious drive to obtain resolution of project needs. You should have experience handling difficult customer situations, including the ability to de-escalate. You will act as the business representative for Global Technical Services, partnering with GTS Technical Resources to deliver high quality and on time solutions to our customers with optimal technical health in mind. You will also be asked to contribute your ideas and effort in building out our internal processes for GTS programs. 

A typical day will include…

• Daily Preparation and Team Standups

• Project Updates in Slack

• Customer Meetings & Internal Steering Committees Meetings

• General Project Coordination 

• Driving External and Internal Project Initiatives by working closely with customers, GTS Technical Resources, project owners, cross-functional teams, product owners, and assigned project managers to develop the scope, deliverables, required resources, work plan, budget, and timing for new initiatives.

• Collaboration with other internal departments and stakeholders to set expectations and ensure alignment, managing different personalities and communication styles.

• Customer Interactions with “white glove” service. 

This role is a fit for you if…

• You have five or more years of experience in a project or program management role.

• You have understanding of software development processes, systems architecture, relevant technologies, proficiency in project management tools, data analysis capabilities, risk management strategies, Agile & Waterfall methodologies, and the ability to clearly communicate technical details to both technical and non-technical audiences

• You are a highly motivated and organized professional with exceptional skills in leadership, time management, and facilitation.

• You are polished in presenting to executives, running effective meetings, and working with multiple levels of the organization, including executive stakeholders.

• You take organized and clear notes. 

• You have experience managing multiple internal projects concurrently with multiple vendors or stakeholders, including technical implementations.

• You are not afraid to challenge the status quo, act on initiatives, and navigate conflicts in the interest of building common understanding.

• You know how to identify and socialize project risks to the project team and executives. 

• You are not afraid to ask “why” repeatedly. 

• You are comfortable with the phrase “I don't know. I will go find out.”

• You enjoy being at the helm of a project / program, facilitating discussions, driving initiatives, and delighting customers. 

Bonus Points for…

• Experience working in the SaaS industry.

• Experience working with Bullhorn its various products

• Experience with or knowledge of sales, customer service, and/or billing & accounting business processes.

• PMP certification

• Experience with SOWs

What we offer...

• Benefits eligibility effective DAY ONE including Medical, Dental, Vision, 401(k), 401(k) Match, and more
• Unlimited Planned Paid Time Off
• Global Mental Health Support
• On-Demand Learning & Development
• Quarterly paid volunteer days
• Lucrative Employee Referral Program (eligible for prior to your first day)
• Company-wide mentor program

Bullhorn's core purpose is to create an incredible customer experience, which starts with first creating an incredible employee experience. Our vision is for every employee to have a sense of belonging, a voice that is heard, and a clear path for success. We are committed to building diverse and inclusive teams, and our culture is shaped by our five core values: Ownership, Energy, Speed & Agility, Service, and Being Human.

We are a people-first culture where everyone’s contribution is valued and respected. We're looking for smart, forward-thinking individuals who aren't afraid to challenge the status quo and bring fresh perspectives to the table. If you're someone who thrives in a casual, yet fast-paced and agile environment, we'd love to have you join us.